Job description

JOB TITTLE: IT Help desk support

DURATION: 12 months

LOCATION: Ridgefield park,NJ

ESSENTIAL DUTIES & RESPONSIBILITIES:

• The Hardware Asset Management (HAM) Analyst is responsible for assisting with the management of the lifecycle of all corporate-owned IT hardware assets (laptops, desktops, etc.) in accordance with best practices and internal processes and procedures
• The Hardware Asset Analyst strives to provide best-in-class asset management services to our internal clients
• Understand the lifecycle status framework as defined by the ITAM Program
• Support implemented Operational processes as required for Hardware Families/Classes
• Process lists of retired assets and reconcile against disposal vendor data as required to ensure compliance to established SLA's
• Support physical stockroom inventory efforts
• Govern repository Data for Hardware Families/Classes in Operation
• Monitor Asset Management Data as defined in Daily Checklists and notify responsible areas of any required changes/corrections
• Manage shrink reporting (Deployed, Stock, etc.)
• Perform Reconciliations and Data Analysis as required
• Work with the Implementation team on moving new Hardware Families/Classes to Operations
• Provide adhoc reporting on asset data as needed
• Write & Update procedures to support Hardware Asset Management
• In depth knowledge of asset lifecycle and best practices with a strong focus on data quality.
• Exercise independent judgment and decision-making on complex issues regarding job duties and related tasks, and works under minimal supervision
• Gain additional knowledge and stay abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members.
• Will report to the Lead, Service Offering Management, IT Ops-IT Service Operations

REQUIRED KNOWLEDGE, EDUCATION AND/OR EXPERIENCE:

• Bachelor's Degree or equivalent work experience
• 3+ years of Hardware Asset Management experience
• Experience with any Asset Management toolset
• Proficient in Microsoft Office Applications (Access, Excel, PowerPoint) with a strong knowledge of MS Excel and Access

Job Types: Full-time, Contract

Salary: $27.00 - $29.00 per hour

Benefits:

• 401(k)
• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Ridgefield Park, NJ: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Required)
• Windows: 1 year (Required)

Work Location: One location

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