Access Systems has been named one of Iowa's Top Workplaces for the seventh year in a row, and we are looking to add talented people our IT services team! Are you ready to join an innovative, fast-paced technology company? If so, look no further!

As an IT Help Desk Professional, you'll have the opportunity to work in our state-of-the-art network operations center with a team of IT technicians. We offer training, advancement opportunities, a great team and company culture, and a competitive salary based on experience, $50-65k.

Responsibilities:

• Provide technical support to end-users to resolve various technical issues with their IT and Telephony technologies.
• Resolve service problems and create sustainable relationships with customers.
• Proactively monitor, maintain, and fix issues pertaining to servers, workstations, operating systems, network configurations, software applications, hardware, and vendors.
• Complete documentation and time tracking within a centralized ticketing system.

Qualifications:

• Minimum of two years of related experience or equivalent education (Associates or bachelor's degree).
• Familiarity with support and troubleshooting of various IT (Windows, Applications, Office 365) and Telephony (Avaya, VOIP, VLAN) environments.
• Must have a strong commitment to customer service.
• Harnessing the aptitude to learn in a fast-paced environment

Benefits:

• Medical, Dental, Vision Insurance
• Matching 401(k) Retirement Savings Plan
• Paid Time Off and Holidays
• Company-Paid Long-Term Disability Insurance
• Initial and Continuous Training Opportunities for future growth
• Career Advancement Opportunities
• Company Events

Access Systems is an Equal Opportunity Employer.

Job Type: Full-time

Job Location: Onsite - Waukee Office