Job description
Job Summary
The Unified Communication and Collaboration (UCC) Engineer will be responsible for guiding the implementation, maintenance, and management of the Walgreens voice infrastructure. Support the creation, modification, and enforcement of standards, security, and operations of existing and next generation voice network. Responsible for managing a team of voice network engineers/associates ensuring timely delivery of departmental and enterprise projects, staff development, process improvement, performance management, hiring and release of staff members. Develops and maintains strong relationships with other Walgreens' business units, external business partners, and supporting vendors/manufacturers.
The Unified Communication and Collaboration (UCC) Engineer will be responsible for guiding the implementation, maintenance, and management of the Walgreens voice infrastructure. Support the creation, modification, and enforcement of standards, security, and operations of existing and next generation voice network. Responsible for managing a team of voice network engineers/associates ensuring timely delivery of departmental and enterprise projects, staff development, process improvement, performance management, hiring and release of staff members. Develops and maintains strong relationships with other Walgreens' business units, external business partners, and supporting vendors/manufacturers.
Job Responsibilities
- Performs and implements daily operational activities that impact discrete components / processes of the Technology engineering work function, and may include responsibilities, such as:
- Participating in improvement and monitoring of deployment operations on pre-release, upgrades and current versions of software.
- Participating in evaluating compatibility of programs with existing communications hardware and software features.
- Participating in development of protocols to support established standards.
- Improving operation and monitoring of standard and advanced features.
- Participating in development of processes and interface requirements.
- Participating in data development and definition of acceptance criteria.
- Gathers and updates necessary information and communicates to appropriate parties.
- Identifies and determines likely reasons for problematic causes. Prepares accurate documentation and communication to effectively facilitate elimination of problems / roadblocks as they occur and create efficient fixes.
- Coordinates cross-functionally to accomplish activities. Interacts with internal and external peers and/or managers to exchange semi-complex information related to assigned activities.
- May assist in live site support and incident resolution that may include on-call rotation.
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