Duties and Responsibilities:

• Punctual and regular attendance at the office during business hours
• Work assigned Tier I and some Tier II service tickets. Create and escalate tickets as needed.
• Fill in on Helpdesk as needed. Answer, triage, and dispatch phone and emailed support requests
• Troubleshoot and resolve end user and endpoint issues. Escalate as needed.
• Provide end user instruction, referring to established training and processes
• Perform routine log review, maintenance, and updates of endpoint and systems as instructed
• Support inventory assignment and tracking
• Perform administrative and supporting duties as directed by IT Director
• Solve user-based issues
• Deliver hardware and setup by instructions (Macs, Windows, Printers, Phones, etc.)
• Setting up First Net phones and tablets
• Assist with cable runs
• Troubleshoot clinical equipment (such as PFT, EKG)

Qualifications:

• Positive attitude and excellent interpersonal skills.
• Excellent organizational and communication skills
• Capable of self-management, prioritizing tasks, reporting, and documentation
• Critical thinking and problem resolution skills
• A disposition for working on time sensitive issues in a busy environment.
• Working knowledge of Google apps, networking, hardware, and basic desktop applications
• Working knowledge of Healthcare environment and workflow
• Working knowledge of HIPAA and Cybersecurity best practice
• 2-3 years’ IT experience in similar environment a plus
• IT degrees and certifications a plus