IT Administrator
Job description
Waukesha County's Information Technology Team is searching for an Informatics Administrator* to join its innovative team!
The Informatics Administrator is responsible for:
- the application administration of the Electronic Health Record Systems and other identified systems;
- providing business analysis, project management and recommendations for new/change Forms, Widgets, Reports;
- managing service projects and acting as a client liaison for end-user support; and,
- supporting the development and implementation of other applications as needed.
The ideal candidate will have:
- exceptional analytical, conceptual thinking and documentation skills;
- proven experience in administering and optimizing information systems;
- a proactive and results-driven mindset, with a keen eye for detail and a commitment to delivering high-quality solutions; and,
- familiarity with relevant regulatory frameworks, such as data protection and privacy regulations.
Employee well-being is promoted through a balanced work-life culture and through an exceptional employee wellness program that offers a variety of programs and tools to help promote an employee's wellness and health, including an on-site health & wellness clinic.
Work Schedule: Monday - Friday, 8 am to 4:30 pm
Join our team and contribute to our technological success as an Informatics Administrator. Apply now to seize this exciting opportunity!
The successful candidate will need to pass a background investigation conducted by the Waukesha County Sheriff's Department.
- The Informatics Administrator position falls within the County's Senior IT Professional classification.
=============================
The recruitment will remain open until the position is filled.
Characteristic Duties and Responsibilities:
Responsible for the Administration of the Electronic Health Record and assigned applications by providing ongoing support and maintenance- Partners with assigned clinical and non-clinical staff to review business problems and identify opportunities to improve business efficiency in support of the Electronic Health Record and other software applications
- Performs tasks related to technical support and implementations for software applications and/or to include but not limited to the Electronic Health Record
- Manages and leads service projects in support of identified initiatives
- Provides Tier 2 level support for Electronic Health Record and other identified systems.
- Maintains DHHS specific technical support and communication with vendors
- Assists in the development and implementation of long range and strategic plans; analyzes future application needs; and makes appropriate recommendations to stakeholders.
- Conducts detailed analysis of user department’s needs, requirements, and business practices, and makes appropriate recommendations and develop technical specifications.
- Performs software upgrades, system maintenance, required fixes, and enhancements on all department specific applications or packaged solutions.
- Coordinates and directs project progress with Information Technology contractors.
- Provides functional oversight of project work, acting as project manager, when and where appropriate, directing the efforts of both department and technical staff to bring assigned project initiatives to a successful and timely conclusion.
- Monitor technical support requests/tickets for all systems and respond accordingly
- Monitor the scheduling and dispatching of both emergency and planned technical support service calls.
- Provide top-tier technical support to DHHS staff when needed.
- Develop and maintain documentation of procedures and work plans.
- Collaborates with the Department Centralized Records Supervisor / HIPAA Privacy and Security Coordinator to provide security solutions that meet established County standards and industry best practices.
- Establishes and maintains effective working relationships with co-workers, employees at all levels of the County, vendors, contractors, consultants, and the public.
- Performs other duties as required.
Essential Knowledge and Abilities
- Considerable knowledge of management information systems principles, practices, and technologies.
- Considerable knowledge of software application supports principles, practices, and supporting technologies.
- Comprehensive knowledge to evaluating and analyzing processes
- Comprehensive knowledge of problem-solving techniques for computer software systems troubleshooting.
- Comprehensive knowledge of project management principles and practices.
- Working knowledge of data analysis and data management principles and practices.
- Working knowledge of HIPAA Security & Privacy Rules and other government technology laws
- Working knowledge of Crystal reporting and SSRS.
- Ability to analyze and document workflow and map business processes consistent with the Department of Administration, IT Division’s standards.
- Ability to analyze information, evaluate alternatives, make appropriate recommendations, and implement solutions.
- Ability to organize and prioritize multiple work assignments.
- Ability to maintain accurate and detailed records and prepare and present written and oral reports and recommendations.
- Ability to work independently.
- Ability to lead a team and function as a team member.
- Ability to communicate effectively, both orally and in writing.
- Ability to establish and maintain effective working relationships with co-workers, employees at all levels of the County, vendors, contractors, consultants, and the public.
- Ability to effectively interact with sensitivity with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds, and persons of all ages and lifestyles.
High school graduation or GED; and,
- Four (4) years of progressively responsible work experience in one or more appropriate areas such as computer operations, information processing, systems analysis, system support, applications development, microcomputer support, network support, database analysis or support or a closely related field.
- Post high school education from a recognized technical school, college, or university in computer science or a related area may be substituted for part of the work experience as follows:
About Us:
Waukesha County prides itself on operating in a business-like manner and is recognized as a leader delivering high quality services with competence and skill. With our vision of "Leading the Way", we value teamwork and collaboration, ethics and diversity, communication, efficiency and cost savings, innovation, and the wellbeing of our staff and the citizens we serve. Employees are provided professional development opportunities and encouragement to learn and practice continuous improvement and LEAN principles as we regularly ask ourselves "Is there a better way?"
About the Area:
Waukesha County is a vibrant and thriving region located in southeastern Wisconsin. It is home to over 400,000 residents, making it one of the most populous counties in the State. The area's natural beauty, rich history, and vibrant culture make it a popular destination for visitors and a desirable place to live.
One the of the defining features of Waukesha County is its numerous lakes and parks. It boasts over 150 lakes, including Pewaukee Lake, Okauchee Lake, and Nagawicka Lake. These lakes offer a wide range of recreational activities, including fishing, boating, swimming, and more. In addition to the lakes, Waukesha County is home to 14 State and county parks, including the Kettle Moraine State Forest, Lapham Peak, Retzer Nature Center, and Minooka Park. These parks offer hiking and biking trails, camping, and other outdoor activities.
Waukesha County is also home to several vibrant cities and towns, including the county seat of Waukesha, as well as Brookfield, Delafield, Oconomowoc, and Pewaukee. These communities offer a range of cultural and recreational activities, including art galleries, theaters, farmers markets, festivals, and more. It is also known for its excellent schools, with several of its school districts consistently ranking among the best in the State.
Overall, Waukesha County is a diverse and dynamic region that offers something for everyone. Its natural beauty, rich history, and thriving communities make it a wonderful place to visit or call home. Whether you are interested in outdoor recreation, culture, or education, Waukesha County has plenty to offer.
For further information visit: https://www.waukeshacounty.gov
Waukesha County's pay plans, group insurance programs, and other benefit policies comprise a package that is highly competitive and satisfies the needs of its employees. This is intended to give only a brief summary of the employee benefit package. Additional information will be provided at the time of hire. Benefits for part-time positions are pro-rated.
Health Insurance
High Deductible Health Plan with Health Savings Account (HSA). Coverage begins on the first day of the month following sixty (60) days of employment (not to exceed ninety (90) days). However, newly hired or eligible FLSA-exempt employees may have the waiting period for health coverage waived providing that no double coverage exists. Requests will be reviewed, and approved or denied, on a case-by-case basis. Dependent upon participation in a health risk assessment, employees may be eligible for an employer contribution to their Health Savings Account.
Waukesha Employee Health & Wellness Center
Employees of Waukesha County and their dependents (ages 2+) who are enrolled in health insurance have access to an onsite medical clinic operated by Everside Health. The clinic is located at 615 W. Moreland Blvd in Waukesha. Patient confidentiality is of the utmost importance as all staff are employees of Everside Health. Providers of the clinic include a Board-Certified Physician, three Physician Assistants, one Physical Therapist, and one Health Coach.
The clinic is open Monday - Friday and has early morning to evening appointment times. Patients should be able to schedule same day or next day appointments for service. Services available include: health coaching, preventative/wellness care, non-preventative (illness/injury visits), immunizations, lab work, disease management, physical therapy, medication dispensing, and work-related injuries.
Office Visit Fees Cost
Preventative Care Free
Non-Preventative Care $28.00 per visit (After Deductible Met Copay is $0)
Physical Therapy $28.00 per visit (After Deductible Met Copay is $0)
Medication No separate charge
Medication Refill Appointments No Cost
Health Coaching No Cost
Office visit fees are applied towards health plan deductible and out-of-pocket maximums.
Employee Wellness Activities, Program and Fitness Center
24/7 access to a wealth of health tools and information on the wellness portal. On-going education programs, fitness challenges and classes. On-site fitness center.
Health Care Flexible Spending Account
This plan allows you to make pre-tax payroll contributions to use for the reimbursement of qualified out-of-pocket medical expenses. The 2023 contribution limit is $3,050. This benefit is not available for employees enrolled in the High Deductible Health Plan. Coverage begins on the first day of the month following sixty (60) days of employment.
Dependent Care Flexible Spending Account
This plan allows you to make pre-taxed payroll contributions to use for reimbursement of your dependent care expenses. The IRS allows you to contribute up to $5,000 per year from your paycheck for child and/or elder care. Coverage begins on the first day of the month following sixty (60) days of employment.
Dental Insurance
Waukesha County offers you a choice of two dental insurance plans. Coverage will begin on the first of the month following six (6) months of employment.
Vision Insurance
Coverage will begin the first of the month following sixty (60) days of employment.
Premium Option Plan
Employees are automatically enrolled in this pre-tax option. This plan allows you to pay your share of the health, dental, and vision insurance premiums on a pre-tax basis. This means you pay less state, federal, and FICA taxes, thus saving you money. You can elect to pay on a post- tax basis if you prefer.
Vacation
Waukesha County’s vacation plan allows you time off with pay during your first calendar year of employment. You may earn and use eight (8) hours of vacation for each month worked up to a maximum of eighty (80) hours. You will receive eighty (80) hours of vacation for use in your second calendar year and one hundred twenty (120) hours for use in your third calendar year.
Salaried Full-Time Vacation Accrual Schedule
Holidays
Employees are eligible for eleven (11) paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, The Day after Thanksgiving, Christmas Eve Day, Christmas Day, New Year’s Eve Day, and Two (2) Floating Holidays that are earned on February 1 and June 1 of each year.
Sick Leave
The Sick Leave Plan is designed to provide you with salary continuation in the event of personal injury or illness. Regular full-time employees are credited with ninety-six (96) hours of sick leave immediately upon employment. Thereafter, sick leave is earned at the rate of eight (8) hours for each month of work up to a maximum of nine hundred sixty (960) hours.
Long-Term Disability
Waukesha County pays the full premium on employee’s behalf for this benefit. The long-term disability insurance plan provides for a monthly income in the event of a disabling injury or illness which renders you incapable of performing your job. Coverage will begin the first of the month after hire date.
Life Insurance
Waukesha County pays the full premium cost on your behalf. You will be insured for an amount equal to two (2) times your prior year gross wages rounded to the next higher thousand dollars. In addition, you are insured for Accidental Death and Dismemberment benefits. Coverage will begin the first of the month following six (6) months of employment.
Voluntary Worksite Benefits
Waukesha County offers supportive voluntary benefit options for Accident Insurance, Critical Illness Insurance, and Hospital Indemnity Insurance. These benefits help pay for unexpected medical costs and other expenses. Each offering is ala carte so you can select the plan that is right for you and your family. Monthly payroll deductions for the Voluntary Supportive benefits are only offered as after-tax deductions, so any benefits received under these plans are tax-free.
- Off the job coverage
- Pays benefits directly to you when an accidental injury happens, and medical attention is needed
- Covers many types of injuries, from simple ones like lacerations needing stitches, to complex injuries from serious accidents that require hospitalization
- Pays extra benefits if kids are injured in an organized sporting event, like school or club sports Includes life insurance covering an accidental death
- $50 Annual Health Maintenance Screening benefit for EACH covered family member
- Pays benefits directly to you to help with unexpected expenses or lost income resulting from the diagnosis of a covered Critical Illness; the diagnosis must occur while you are covered under the group policy.
- You choose a lump sum benefit of $10,000, $20,000 or $30,000 Automatically covers your children with no extra charge
- Covered illnesses include: Heart Attack, Stroke, Cancer, Major Organ Failure, Coma, Paralysis, MS, ALS, Parkinson’s, Alzheimer’s and more
- Specified Childhood Illnesses also included
- $50 Annual Health Maintenance Screening Benefit for EACH covered family member
- Pays benefits directly to you to spend as needed, when you or a covered family member is hospitalized
- Pays a benefit of $1000 upon admission, plus daily benefits for injuries or illnesses, and includes hospitalization due to pregnancy and childbirth
- No pre-existing condition limitation!
- Premium waived if you’re hospitalized more than 30 days
- $50 Annual Health Maintenance Screening Benefit for EACH covered family member
Dependent Life Insurance
You may choose to elect dependent life insurance for your spouse and/or eligible dependents. Employees pay the full premium cost for dependent life insurance. Coverage will begin the first of the month following six (6) months of employment.
Voluntary Term Life Insurance
You may choose to purchase additional supplemental term life insurance. Employees pay the full premium cost for supplemental term life insurance. Coverage will begin the first of the month following six (6) months of employment.
Wisconsin Retirement System - Pension Plan
As a full-time employee, you will automatically be enrolled in the Wisconsin Retirement System. This pension is administered by the State of Wisconsin Department of Employee Trust Funds. You will be required to pay the employee’s share of contributions to the fund, while Waukesha County contributes the employer’s share. Employees are vested in their portion of contributions immediately and after five years of creditable service for the employer contribution.
Deferred Compensation
Waukesha County offers access to a 457 Deferred Compensation program that allows you to save and invest for retirement through payroll deduction. This completely employee funded. Participation is voluntary and employees can enroll at any time. Employees may contribute on a pre-tax or Roth basis.
Payroll Roth IRA
Waukesha County offers access to a payroll Roth IRA that allows you to save and invest for retirement through payroll deduction. This completely employee funded. Participation is voluntary and employees can enroll at any time.
Retirement Health Savings (RHS) Plan
This is a benefit funded by Waukesha County. Waukesha County will contribute up to $550 per year into an employee’s RHS account. Funds are available to the participant following separation of employment and can be used for reimbursement of qualified medical expenses or qualified insurance premium payments that occur post-employment. Contributions begin the first month after date of hire.
Social Security
During your working years, you regularly contribute a certain percentage of your income toward Social Security. Waukesha County matches your contribution, dollar for dollar.
Electronic Direct Deposit Program
Employees will be required to have their paychecks electronically deposited into the financial institution and account of their choice. Participants will receive a statement of earnings each payday as opposed to a payroll check.
Worker’s Compensation
As an employee of Waukesha County, you are protected under the Worker’s Compensation Act, which provides for hospital, medical, surgical care, and income loss payments for work-related injuries and illnesses.
Jury Duty & Witness Service
In the event you are subpoenaed for jury duty or subpoenaed to serve as a witness in connection with an incident occurring while at work, you will be eligible for paid leave.
Funeral Leave
In the event of a death in your immediate family, you will be allowed up to twenty-four (24) hours of leave with pay to attend the funeral.
Employee Assistance Program
Waukesha County offers access to a free confidential Employee Assistance Program for all employees and members of their household. The program provides a helping hand with such problems as stress, family & relationship concerns, alcohol or drug dependency, workplace conflicts, work life balance, depression and anxiety, parenting concerns, grief or loss, crisis situations, child or elder care resources, and convenience resources. Participants can receive up to eight (8) visits in person or telephonically with an EAP Provider per clinical issue per 12 months at no cost.
Tuition Assistance Program
Regular full-time and regular part-time employees who have passed a 6-month employment period are eligible for this program. The County will reimburse 75% of eligible educational costs up to $400 per semester (up to $800 per calendar year). Courses must be job-related and of direct benefit to the County or in a designated program to qualify.
Employee Discount Programs
Waukesha County offers discounts on Dell products, cellular service through U.S. Cellular, AT&T, T-Mobile, and Verizon, and discounted rates on Microsoft 365 through Microsoft Home Use Program.
Pay for Performance
Employees are eligible for performance based merit awards with exceptional and commendable performance ratings.
Student Loan Forgiveness
Employees may qualify to receive student loan forgiveness under the Public Service Loan Forgiveness Program (Special Programs - MyFedLoan).
gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.