Job description

Health, Dental, Life Insurance, 401k and generous Personal Time Off benefits are available for full-time employees.

This is an entry level position.

Basic Function:
Under the direction of the Customer Service Manager, this position is responsible for all intake activities relating to timely transitions of care.

Requirements:

• Education or experience equivalent to a high school diploma is required.
• Demonstrate excellent oral and written communication, problem solving, investigational and analytical skills along with excellent listening and interpersonal skills
• Computer or data entry experience
• Strong knowledge of federal, state and accrediting body regulations
• Demonstrates ability to work successfully with internal and external contacts
• Strong collaborative and demonstration skills in facilitating teamwork
• Excellent organizations skills required
• Demonstrates ability to work independently

Principle Responsibilities:

• Process new referrals by entering patient demographics
• Complete insurance verification for all orders received
• Files all related documents in patient file
• Answer incoming referral calls; verifies all information; use appropriate forms
• Reports any referral problems to Customer Service Manager immediately
• Facilitates and provides feedback to Lead on barriers, issues and risks to the referral management process.
• Promote company program and services to assigned referral source.
• Supports the mission, vision and strategic plan of the organization.
• Responds to customer requests courteously and with respect.
• Approaches customers and inquiries in a manner which represents ownership.
• Build and maintain positive relationships with referral sources to include education on medical equipment qualification and policy changes.
• Build and maintain positive relationships with internal company leads to include education on medical equipment qualification and policy changes.
• Answers incoming patient and referral calls; verifies all information; use appropriate forms.
• Refers troubleshooting calls to appropriate department, if needed.
• Resolves customer complaints by investigating problems and making recommendations to Revenue Cycle Leadership.
• Reports any patient or referral related problems to Lead immediately.
• Maintain current knowledge of Medicare, Illinois Public Aid and insurance industry policies and guidelines.
• Attend in-service training when required.
• Responds to customer requests, voicemails and emails as established by company policy.
• Maintains a clear professional style of oral and written communication.
• Manages resources to maximize efficiency and productivity.
• Contributes to team effort by accomplishing related metrics as needed.
• Meets monthly and quarterly referral metrics.
• Interacts in strict adherence to HIPPA compliance regulations and related company policies.
• Strives to attain monthly referral metrics by supporting sales team platform to promote the organization.
• Performs other duties as assigned

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