Intake Coordinator
Job description
Home Health/Hospice Weekend Intake Care Coordinator
General Purpose:
Assist with intake and care coordination for Home Health and Hospice weekend referrals.
Essential Functions:
- Receives and processes referrals, documents intake for services, and schedules care professionals for assignments (Intake/Scheduling).
- Manages pending reports/hospital hold lists.
- Performs welcome calls to establish rapport and initiate services.
- Assists with administrative and clerical tasks as directed.
- Assists with patient insurance (Authorizations/reauthorizations), as needed.
- Assists with orders tracking.
- Completes other assignments as requested and assigned.
- May have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.
Minimum Education & Experience Requirements:
Requirements:
- High School Diploma
- Minimum of 1 year healthcare intake experience
Knowledge, Skills & Abilities Required:
- Demonstrated ability to communicate both verbally and in writing.
- Demonstrated ability to effectively analyze and problem solve.
- Demonstrated multi-tasking ability and effective organizational skills in order to meet short deadlines with finite resources.
- Demonstrated ability to develop, retain and manage an effective team.
- Customer service experience.
- Computer proficiency including the ability to utilize software programs for creating documents and financial analyses.
- Meets the requirements of federal and or state criminal and abuse background checks where applicable.
Working Conditions & Physical Effort:
- In office on Saturday and Sunday. Two 8-hour days, roughly 16 hours per week.
- Sitting most of the time.
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