Insurance Customer Service Representative
Job description
Job Description
The Customer Service Representative position will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments for existing customers, drafting letters & reports, and other additional clerical duties as directed by the agent or associates.
Our office is rapidly growing and we are looking to train the right individual to fit right into our company. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects when they call in for assistance.
Salary depending on experience, plus generous commission and bonus, 50-60k or higher first year possible!
**Hiring for both Arlington and Mount Vernon locations**
Salary Range: $48000.00 - $75000.00 per year
Benefits
- Health Insurance
- Base Salary with Commissions
- Bonus Opportunities
- Paid Time Off (PTO)
- VisionInsurance
- 401K Plan
- Career Development & Growth
- Hands On Training
Responsibilities
- Cross selling to current client base and develop relationships with network partners.
- Document each customer contact in E-Agent
- Immediately greet all customers, entering the office, in a friendly and helpful manner
- Take premium payments from customers
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information
- Provide exceptional customer service
- Schedule appointments for sales staff to meet prospective customers
- Foster strong relationships with our customers to maintain a high level of client retention and product loyalty
Requirements
- Possess an upbeat, positive and enthusiastic attitude
- Excellent Communication/interpersonal skills
- Must have ability to multi-task
- Professional phone etiquette
- Excellent Spelling and Grammar skills
- Great Customer Service Skills
- Works well with other employees and is a team player with a positive attitude
- Ability to tactfully handle stressful and difficult situations
- Bilingual, fluent is both English and Spanish is beneficial
Company Description
As a Personal Financial Representative in the Arlington & Everett areas, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important – your family, home, car and more. I can also help you prepare a strategy to achieve your financial goals.
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