The Instructional Design & Training Project Manager will consult with client areas to understand and analyze performance concerns and determine if a learning solution is needed. They will collaborate with business partners and subject matter experts to design, develop, implement, and evaluate learning solutions. The Instructional Design & Training Project Manager will be responsible for developing and executing multiple project plans simultaneously, identifying appropriate team members, assigning and driving task completion, scheduling and hosting meetings, and overseeing the completion of project goals within an established timeline. They will facilitate training programs in domestic/international locations for all a variety of audiences at all levels of the organization. The Instructional Design & Training Project Manager will arrange training sessions, create/maintain training calendars, manage the training scheduling process and support the administrative and logistical aspects of training delivery and implementation.

Responsibilities:

• Consult with client areas to analyze and understand performance concerns, determine if a learning solution is needed, and provide outcomes that drive performance improvements for teams, business units and individuals.

• Conduct analysis to determine learning and development needs, and if applicable, use active listening and questioning skills to provide performance recommendations or learning solutions to client areas.

• Collaborate with business partners and subject matter experts to design, develop, implement, and evaluate learning solutions.

• Apply solid instructional design skills and effectively use learning principles and creativity to design courses that transfer knowledge and engage participants in the learning process.

• Develop and execute multiple project plans simultaneously, identify appropriate team members, assign and drive task completion, schedule and host meetings, and oversee the completion of project goals within an established timeline.

• Facilitate training programs in domestic/international locations for audiences at all levels of the organization within client areas as needed using a variety of facilitation techniques and methods.

• Provide classroom participants with classroom support, gauge learner performance, coach and provide learner feedback throughout the training process.

• Arrange training sessions, create/maintain training calendars and manage the training scheduling process.

• Manage the administrative and logistical aspects of training delivery/implementation.

• Maintain a high-level of knowledge of human performance improvement.

• Proactively utilize critical thinking skills to make strategic decisions, perform time-sensitive actions, mitigate risk in projects, partner with key support areas, as needed, and ensure the Cast, Guest and Business are considered in all decisions made.

• Provide clear, concise and consistent communication and act as an advocate to champion change.

• Manage diverse responsibilities with the ability to shift priorities and complete a multitude of tasks in a rapidly, ever changing environment.

• Develop and maintain positive working relationships and build credibility with team members, partners, support teams, and client areas.

• Leverage multiple software applications to effectively and efficiently design learning solutions.

• Adapt quickly to leadership direction and feedback.

• Handle sensitive and confidential information with the highest level of integrity.

• Some travel may be required to international and domestic locations.

• Perform other duties as assigned.

Basic Qualifications:

• Proven learning and development consulting experience with clients.

• Proven knowledge and experience of human performance improvement and learning and development methodologies.

• Demonstrated strong time management, project management and delegation skills.

• Demonstrated ability to lead projects, meet corresponding deadlines, handle multiple priorities, and perform job responsibilities autonomously in a fast-paced environment.

• Proven ability to conduct effective learning needs analysis to determine the correct learning solution, if needed.

• Demonstrated experience in creating technical and soft skills training in a variety of applications such as computer based training, facilitator-led training, blended learning, self-study, and job aids.

• Clearly communicate key information to Cast Members at all levels of the organization, both verbally and in writing with proven experience in developing and facilitating presentations.

• Proven ability to gauge learner performance (hourly O&T & Salaried), coach and provide learner feedback throughout the training process.

• Strong background in training delivery, implementation and logistics.

• Process-centric thinking, strong organizational skills, attention to detail, and ability to recognize process improvement opportunities.

• Problem solving and decision-making skills with an ability to effectively analyze the situation, offer creative solutions, and follow-up as needed.

• Highly-motivated, self-starter, with the ability to work independently, adapt to change, and take independent actions to hold self accountable to meet or exceed client expectations.

• Ability to thrive in a dynamic, ever-changing environment and maintain a professional composure and demonstrate good judgement while handling a multitude of tasks and difficult situations.

• Strong partnering, influencing and relationship-building skills.

• Demonstrated ability to work well under pressure while handling multiple priorities, use problem solving methodology for decision making and follow up.

• Ability to learn and maintain knowledge of supported client areas.

• Computer proficiency and ability to work in multiple software applications including eLearning authoring tools and a Learning Content Repository (LCR).

• Ability to execute strategy, with proven experience tactically implementing new initiatives.

• Ability to brainstorm and effectively share thoughtful opinions that take a learning experience from good to great.

• Ability to be flexible with work schedule, including evenings, weekends, variable shifts and holidays and travel as needed.

• Proven leadership experience.

Required Education:

• BA/BS or equivalent work experience in Human Resources Management, Instructional Design & Curriculum Development, Consulting, Training and Curriculum Development, Facilitation or related field.

Preferred Qualifications:

• Working knowledge of National Geographic Expeditions, Adventures by Disney Products, Disney Cruise Line or the cruise industry.

• Master’s Degree or formal certification/education/experience in performance consulting, applying ADDIE or related learning models, adult development theory, or curriculum development desired.

• Bilingual, Multilingual.

#DCLPJ