Information Technology Specialist
Full Time
Salem, OR
$7,358 - $11,415 a month
Posted 1 day ago
Job description
Initial Posting Date:
05/09/2023
Application Deadline:
06/04/2023
Agency:
Judicial Department
Salary Range:
$7,358 - $11,415
Position Type:
Employee
Position Title:
Information Technology Specialist
Job Description:
Interviews: will be scheduled within two weeks after the application deadline.
Who we are
Oregon Judicial Department (OJD) serves the public, and the people we serve may be facing challenging life circumstances, high levels of stress, or confusion about their next steps. The work you will do in this role affects members of our community who come to the court to have their cases resolved. We need people who want to impact their communities, value OJD’s efforts to remove barriers to access justice services, and welcome interacting with the public.
We are committed to building a diverse, inclusive team and encourage candidates of all backgrounds to apply. We consider relevant work, lived experience, and education, plus any transferable skills and abilities that may meet our qualifications or the skills and attributes we need for this position. We welcome all candidates who are inspired by
our work and mission
.
Benefits to you
-
We pay 95% to 99% of medical insurance premiums for full-time employees, including mental health coverage. The state of Oregon provides a generous benefits package, which includes family health, dental, and vision insurance, optional short- and long-term disability, term life insurance, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses—all of which can be tailored to individual needs. Click on the link at the end of this announcement for additional information.
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The annual salary for this position is $88,300 – $136,982. The salary range, identified in the job announcement, is for a new hire who is not yet a member of the Public Employees Retirement System (PERS). After becoming a member of PERS (usually after six-full calendar months of employment), the required 6% employee retirement contribution will be deducted from your pay, and your salary will be increased by 6.95% to help offset that and other cost increases (such as Medicare, Social Security, state taxes, and federal taxes). For new hires who are already active PERS members, the 6% salary deduction and 6.95% salary increase will be effective immediately upon hire.
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10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees), and other employee benefits such as optional insurances and flexible spending plans.
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OJD will pay you a 5% allowance for bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job!
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We conduct a pay equity analysis for candidates based on their education and experience before every offer of employment.
Position Highlights
The
Marion County Circuit Court
in Salem, Oregon, is hiring an Information Technology Specialist to join our team in the IT section.
In this role, you will provide Tier 1 and 2 customer service by analyzing, diagnosing, and resolving technically complex problems. You will provide training and hardware, software, and system support.
Customer service is a critical component of this position, as you will have daily contact with employees, contractors, agency partners, and the public. You may participate in enterprise-wide workgroups and advisory committees, develop and present training programs to information systems users, and serve as a project leader for various information systems support projects. You will also liaise with OJD’s Enterprise Technology Services Division and assist agencies that need to access automated court information.
Essential duties
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Perform local quality control of specialized and complex systems
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Manage and test application and firmware updates and patches
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Develop and maintain firmware and software patches and updates for all end-user systems using specialized software
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Develop personal computer-based applications using end-user type development tools
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Set up production processes in accordance with established guidelines
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Participate in the administration of VoIP systems
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Manage and support AV systems in courtrooms and conference rooms
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Plan, install, and configure workstations and printers
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Test new hardware for integrity and usability and resolve compatibility issues
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Develop new methodologies for deploying hardware and software solutions
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Develop comprehensive use instructions, controls, and documentation of software versions, as well as comprehensive local operational procedures
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Design and introduce new technologies and methodologies for end users
Assigned tasks may be changed to accommodate workload and organizational needs.
Instructions for Cover Letter and Work History/Resume
Your cover letter and work history/resume should demonstrate how you meet the Minimum Qualifications, the Special Qualifications, and the Requested Skills and Attributes, which are listed below.
Cover Letter
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Attach your cover letter (not to exceed two pages) in the Resume / CV / Cover Letter section of the application. Your cover letter and filename should include your name.
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In the body of your cover letter, please include responses to all Requested Skills and Attributes listed below.
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Address the cover letter “To the Hiring Manager.”
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Do not use a generic cover letter; please personalize your cover letter for this position. We read every letter.
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Prepare your cover letter before starting your Workday application.
Work History/Resume
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Attach your updated resume in the Resume / CV / Cover Letter section of the application. Your resume and filename should include your name.
OR -
Complete the Job History/Work Experience portion of your Workday profile if you are not using an updated resume.
Failure to follow these instructions may result in rejection of your application. All application materials will be evaluated for consistency of information, and your letter will be evaluated for grammar, spelling, punctuation, and language use in addition to demonstrated experience.
Minimum Qualifications
(These must be evident in your resume or work history.)
The qualified candidate must have a Bachelor’s degree in computer science, information technology, management, public administration, or a related field
AND
Four (4) years of technical experience in the duties and infrastructure support required for the position
OR
Any combination of
education and experience
equivalent to eight (8) years of experience that typically supports the knowledge, skills, and abilities for the position.
Special Qualifications
(These must be verifiable.)
None.
Requested Skills and Attributes
(These must be addressed in your cover letter.)
-
Experience with a variety of computer applications and processes (e.g., Windows 10, Microsoft Office 365 Suite, SharePoint, and Teams).
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Skill in PC support and maintenance.
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Experience with audio visual and room conferencing systems.
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Experience providing IT support services to a variety of skill levels for end-users across multiple locations.
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Skill in providing strong customer service in person, over the phone, through email, and over chat.
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Experience communicating and presenting information clearly and logically, orally and in writing.
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Ability to understand and use complex technical documentation.
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Ability to recognize the impact of technology changes on court users and business processes and to communicate those changes in advance.
Working Conditions
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This is a full-time position, and the work schedule is 8:00 a.m. to 5:00 p.m. Monday through Friday. This position is FLSA exempt and is not eligible for overtime compensation for hours worked in excess of 40 per workweek.
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Occasional after-hours work may be required.
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This position works in an office environment/computer room and may occasionally access ceilings and crawl spaces.
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Frequent email, phone, and in-person contact with people from diverse backgrounds.
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Frequent email, chat, in-person, and phone contact with people who are confused or frustrated.
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Ability to lift items that weigh up to 40 pounds.
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Regular use of the following equipment: telephone, OJD-assigned computer with multiple monitors, copy machine, mobile device, scanner, printer, and AV mixer.
ADDITIONAL INFORMATION
Criminal Background Check
You will be subject to a criminal background check if you are a finalist. Adverse results are evaluated on a case-by-case basis and may result in disqualification if the circumstances are directly related to the duties and responsibilities of the position.
Criminal Background Check
You will be subject to a criminal background check if you are a finalist. Adverse results are evaluated on a case-by-case basis and may result in disqualification if the circumstances are directly related to the duties and responsibilities of the position.
Reference Checks
By submitting your application to OJD, you consent to reference checks about your qualifications, your workplace performance, and your work product.
United States Employment Eligibility
OJD does not offer visa sponsorships. Within three days of hire, you will be required to complete the U.S. Department of Homeland Security's
United States Employment Eligibility
OJD does not offer visa sponsorships. Within three days of hire, you will be required to complete the U.S. Department of Homeland Security's
I-9 form
confirming authorization to work in the United States. OJD will use E-Verify to confirm that you are authorized to work in the United States.
Future Vacancies
Apply now if you are interested in this or future vacancies. This job announcement may be used to fill future vacancies in this class of work.
Veterans' Preference
Eligible veterans who meet the qualifications will be given preference in the recruitment process. To receive preference, veterans must attach the appropriate documentation after they receive an email in their Workday inbox requesting the information to verify eligibility. The action item, asking veterans to attach their documentation, will arrive after they have submitted their initial application materials. Visit the Oregon job opportunities
Conduct Expectations
Because of OJD's role in providing justice and upholding the rule of law, employees of the department are required to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in their personal lives that could reflect on the department. As an employee, you will be expected to preserve the confidentiality of information received in the course of OJD employment.
Pay Equity
As an employer, OJD complies with Oregon’s pay equity law. Salary offers are made with consideration of the candidate’s education and experience. For more information on pay equity,
Employee Benefits
Apply now if you are interested in this or future vacancies. This job announcement may be used to fill future vacancies in this class of work.
Veterans' Preference
Eligible veterans who meet the qualifications will be given preference in the recruitment process. To receive preference, veterans must attach the appropriate documentation after they receive an email in their Workday inbox requesting the information to verify eligibility. The action item, asking veterans to attach their documentation, will arrive after they have submitted their initial application materials. Visit the Oregon job opportunities
Veterans web page
for additional details, information, and resources.
Conduct Expectations
Because of OJD's role in providing justice and upholding the rule of law, employees of the department are required to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in their personal lives that could reflect on the department. As an employee, you will be expected to preserve the confidentiality of information received in the course of OJD employment.
Pay Equity
As an employer, OJD complies with Oregon’s pay equity law. Salary offers are made with consideration of the candidate’s education and experience. For more information on pay equity,
click here
.
Employee Benefits
Click here
to access information specific to OJD employee benefits.
Public Service Loan Forgiveness
OJD is an eligible employer for the Public Service Loan Forgiveness program. To learn more about this program, and how to qualify, please
click here
.
Questions and Support
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If you require an alternate format to complete the application process, call 503-986-5930, or TTY: Oregon Relay Service 711 for the hearing impaired. Be prepared to describe the alternate format needed.
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Workday related information and resources are availablehere.
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For questions about a specific OJD job posting, call 503-986-5930.
The Oregon Judicial Department embraces equal opportunity and affirmative action. We are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
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