The City of Madison is looking to hire Information Clerks who perform responsible public contact and administrative work involved in providing programmatic information or public records to the general public and in processing requests for services. This class is characterized by primary responsibility for responding to difficult in-person and telephone inquiries necessitating judgment and discretion in both dispensing information directly and in making appropriate referrals. Work at this level necessitates programmatic knowledge, involves a potentially substantial consequence-of-error if done inappropriately, and requires varied and difficult public contact. Work is typically performed under general supervision.

THIS RECRUITMENT WILL BE USED TO FILL VACANCIES THAT OCCUR IN THIS CLASSIFICATION IN DEPARTMENTS THAT MAY ARISE OVER THE NEXT SIX (6) MONTHS. SUCH VACANCIES MAY BE PERMANENT FULL-TIME OR PART-TIME.

Current Vacancy: Community Development Authority - Resident Assistance Clerk

The Community Development Authority is currently hiring an Information Clerk to perform administrative, data entry, and public contact work with a strong emphasis on customer service, accuracy, and attention to detail. The position involves program information and third-party verifications for federally assisted rental housing programs (Low-Rent Public Housing, LIHTC Section 42 and Section 8 Voucher programs). The position has primary responsibility for responding to difficult in-person and telephone inquiries necessitating judgment and discretion in both dispensing information directly and in making appropriate referrals. Duties will be performed under general supervision, will vary, and will include public contact.

Community Development Authority Position Duties:

General Office Duties

• Enter confidential information into proprietary database
• Create work orders, close work orders and assess charges to resident accounts
• Retrieve messages from phone/voicemail
• Assist Housing Manager prepare eviction notices
• Process 3rd party verifications
• Search, review, and print database system reports
• Assist with preparation of annual and interim resident re-exams
• Type correspondence/forms including leases and other paperwork as directed
• Serve as primary person in charge of parking sticker issuance and log maintenance
• Review nightly security reports/camera footage as needed

• Greet and announce visitors, and schedule walk-in appointments
• Answer multi-line phone system, route phone calls and take detailed messages
• Provide general program information and referrals on community resources
• Answer basic resident questions about rent payments, maintenance charges, balances due, and program rules, requirements, policies, and procedures.
• Make appropriate referrals to other CDA staff for more detailed information requests.

• Process mail and other incoming materials
• Order office supplies as needed/directed
• Pay office bills/invoices by phone and online
• File necessary paperwork
• Perform production work for mass-mailing projects and photocopying projects including collating
• Shred confidential documents

• Two (2) years of responsible administrative experience, at least six (6) months of which must have involved customer service work.

• 
  Bachelor's or Associate's degree may be substituted for all experience requirements.

• General clerical methods and procedures.
• Office terminology and equipment.
• Reception protocol and quality customer service techniques.
• Departmental policies, procedures and functions.
• Computer software applicable to the position, such as Microsoft and databases.

• Confidentiality practices.

Ability to meet the transportation requirements of the position.

Physical Requirements:
Work is primarily performed in an office environment. Employees generally use standard office equipment, such as a telephone, computer, and copier with or without assisted technology.

Community Development Authority, Section 8 Position

• Ability to work at a sit/stand desk for long periods of time using standard office equipment.
• Ability to operate a hand-truck/cart.
• Must be able to lift files boxes or other items weighing 40 lbs.