Job description
ContactUs is growing fast and has a new client need. You will be provided with the training needed to give our customers the best experience possible. As a Sales Rep, you have the opportunity to earn incentives based on sales. This is a work at home position!
Inbound Sales Representative
Training Hours: 9a-5:30p
Production Hours: Monday – Friday 8:00 a.m. – 8:00 p.m. EST; SAT 9:00 a.m. – 4:00 p.m. EST
Schedule: 8 Hr shift between 9a-6p EST
Location: Work at Home
About The Inbound Sales Representative:
The Inbound Sales Representative will convert inbound calls into sales. Our agents will answer an incoming call from a new appliance buyer to register their manufacturer warranty which opens the discussion to “upsell” them to our client's warranty, which their manufacturer's warranty will not cover. The sales agent then also attempts to sell the warranty products to the customer’s other appliances in the house.
Responsibilities:
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Answer inbound calls and sell them on our client's warranty.
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Ability to clearly promote, convey benefits and sell client product(s)
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Establish, develop, and maintain positive rapport with customer
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Ability to “Upsell” customers
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Ability to assist customers in understanding the product(s) being sold
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Ability to provide rebuttals to customers questions/concerns, to ensure sales are made
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Maintain strong understanding of product(s)
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Assist and answer all inquiries from customers about product(s)
Required Skills & Qualifications:
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1 year of inbound or outbound sales experience required
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Must have HS Diploma or GED
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Must have flexibility in schedule and excellent attendance history
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Must be able to pass a background check, oral drug screen, speed test and skills assessments
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Meet KPI metrics
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Solid to advanced PC skills
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Ability to navigate multiple computer programs
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Ability to use Dual monitors
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Excellent attention to detail, prioritization and multi-tasking skills
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Excellent communication skills
Benefits:
Hourly Base Pay + Sales commission , Health insurance, 401K, and ability to work from home
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement:
ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
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