American Customer Care/Premiere Response

Full Time in Office Position

Customer Service Representative

American Customer Care/Premiere Response (ACC/PR) is seeking to hire individuals who have a passion for helping people. Re-imagine the meaning of work life, teamwork and service when you become a part of our team. We believe the key to our success is the exceptional people, exceptional tools, exceptional training, and most importantly, exceptional expectations that we require to serve our clients well. We are redefining customer service. That's why we hand pick the best to deliver a new level of service leading to amazing experiences. ACC handles calls from existing and previous customers of our Fortune 500 clients.

We are currently 2 hiring professionals to work in the role of: Customer Service Representative in Office: 948 Plaza Drive Suite 1, Montoursville, PA 17754

RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Being creative and imaginative
• Provide information about products and services
• Troubleshoot and resolve product/service issues and concerns
• Document and update customer records based on interactions
• Increase customer retention by implementing creative problem-solving skills
• Handle numerous customer inquiries promptly, accurately and efficiently
• Navigate between computer screens (CRM Software, ACD System, Email and Web Browser) while actively listening and entering customer information
• Sort Mail
• Research product questions

QUALIFICATIONS:

• Customer service experience a plus, but not required.
• Positive and professional demeanor
• Love helping others
• Taking great notes and build a customer base
• Excellent written and verbal communication skills
• Experience supporting consumer products and/or services.
• Must be dependable and reliable to work your scheduled shift that will include weekends.
• Must be located in the state of Pennsylvania

TRAINING:

• Product training (Understanding of our clients range of products, ingredients, application, adverse effects, etc.)
• Systems training (How to use CRM and ACD Tools)
• On-the-job training (Frequently Asked Questions, Job Shadowing, etc.)

WHY US?

• We inspire and develop employees to be their best
• We create experiences that inspire and make a difference
• We nurture a network of business partners to bring the best solutions to our clients

EEO Statement:

American Customer Care is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state or local law.