Job description

About TrustID:

We’re experts in identity document verification services, designed to make identity checks easy, from your office or remotely.

As a certified IDSP, hundreds of organisations, large and small, trust our market-leading services to simplify ID checks, protect themselves from fraud, save time and drive efficiencies.

Our ID checking products support Right to Work, Right to Rent, Anti-Money laundering (AML) and Know Your Customer (KYC) legislation as well as protecting public sector bodies such as NHS Trusts and local authorities.

Our expert document analyst team are on hand 7 days a week to offer advice and guidance on identity documents and Right to Work regulations.

Find out more information about TrustID here: www.trustid.co.uk

About the role:

Job Title: Identity Document Analyst

Location: Reading; flexible working options available

Job type: Permanent

Hours: 8:30 a.m. to 5:30 p.m. : 40 hours per week

Salary - £22,000 - £24,000 per annum

We are looking for bright, articulate people to join our growing Identity Document team.

The role is to examine, review and analyse documents which are used to prove identity. We check thousands of documents every day to help our clients prevent fraud and ensure they are compliant with regulatory obligations. These include NHS Trusts, local authorities, law firms, recruitment businesses and HR departments.

You must be able to demonstrate sound judgement, have an excellent eye for detail and accuracy and a conscientious understanding of the importance of the checks we carry out for our clients.

Previous experience in fraud analysis would be preferable, but full document training will be provided along with the various compliance and regulatory requirements that need to be checked on our client’s behalf.

Responsibilities:

· Review identity documents submitted to TrustID via any of the products supported by TrustID and provide an assessment within a specified time period.

· Respond to customer questions or enquiries about specific identity documents, whether by email or phone.

· Make assessments on UK Right to Work eligibility based on submitted documents.

· Log and record counterfeit documents.

· Answer the telephone calls and take messages.

Required Qualifications and skills:

· Educated to Degree level, desirable

· Customer-focussed, with call centre or helpdesk experience,preferrable

· Excellent written and verbal communication skills

· Basic Knowledge in using computer applications

· Ability to work without direct supervision

· Good attention to detail

· Experience with identity documents preferred, but training will be provided

Job Types: Permanent, Full-time

Salary: £22,000.00-£24,000.00 per year

Benefits:

• Work from home

Schedule:

• Monday to Friday
• Weekend availability

Education:

• GCSE or equivalent (preferred)

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