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Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay.

Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC’s Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown.

As a Human Resources Specialist I, you will serve as the primary point of contact for existing staff needing support from the HR department. This position is responsible for administering the benefits program, worker's compensation, leaves of absence, COBRA, etc. for assigned staff. The HR Specialist provides excellent customer service to internal and external customers, educates employees about their benefits, troubleshoots issues and collaborates with the payroll department to ensure timecards and deductions are accurate. This position supports the organizational culture by leading engagement efforts which may include, but are not limited to, the following: time and attendance, benefits, employee safety, accommodations, wellness, and employee appreciation.

What You Will Do

• Educates employees on benefits by working 1:1 with employees to answer questions about benefit programs. Facilitate benefit presentations at new employee orientation. Manages the annual open enrollment period and assesses applicability for qualifying life event periods. Ensures accurate benefit deductions.
• Works in close partnership with payroll to ensure timecards are completed accurately. Manages timecards for leaves of absences. Assist managers in resolving timecard issues. Manage and communicate payroll related entries to the Finance team.
• Monitoring and troubleshooting data transfers to external contacts for services, premiums, and plan administration. Assist with resolving enrollment issues. Reviews and processes vendor invoices promptly and accurately. Troubleshoots issues directly with the vendor when needed.
• Coordinates staff injury/illness reports and associated workers’ compensation responsibilities. Follows up with staff in a timely manner regarding event reports. Files insurance claims timely and accurately. Coordinates treatment with occupational health providers. Follows up with appropriate individuals as needed until event is closed. Documents follow up in the event reporting system. Reviews claims for trends and training opportunities and coordinates with internal and external partners to address trends or safety concerns.
• Coordinates leave of absence requests in accordance with applicable policies, procedures, and laws. Prepares and distributes appropriate leave paperwork. Communicates with staff regarding leave approvals and designations. Assists with disability claims. Tracks leave usage. Follows up with staff as needed until leave is closed.
• Maintains accurate records of benefit enrollment and discontinuation, leave usage, insurance claims, performance reviews etc. in the HRIS and/or paper files. Processes terminations, changes of wage, supervisor, status, etc. in the HRIS and/or paper files. Assists employees with self-service components of HRIS. Troubleshoots routine issues. Runs regular reports and creates ad hoc reports as needed. Completes responses to unemployment claims. Assists with regulatory reporting.
• Answers routine questions pertaining to human resources and benefit functions. Refers escalated questions as appropriate to the Recruitment and Retention Director. Conducts all work in accordance with relevant laws and regulations.
• Completes tasks, as assigned, in support of PHC’s organizational culture, including but not limited to, activities related to wellness, employee engagement, training and development, and employee appreciation. Serves as back-up to the HR Assistant.
• Documents, evaluates, and revises internal processes to reduce costs and increase efficiencies. Participates in department and organization process improvement activities.
• Performs other duties as assigned.

Qualifications You Need to Bring

Required:

• High School Diploma and 3 years of related experience in human resources or related experience; or equivalent combination of education and experience.
• Proficient in use of Microsoft Office software applications with willingness and ability to learn and use computer applications.
• Strong organizational and time-management skills with the ability to manage multiple priorities in a high-volume environment and consistently meet departmental work schedule as designated.
• Detail oriented.
• Excellent interpersonal skills with the ability to consistently interact in a calm, empathetic, professional and effective manner in all situations; ability to de-escalate tense situations.
• Excellent communication skills, verbal and written.
• Good problem-solving skills.
• Takes initiative with ability to complete projects independently.

Preferred:

• Associate’s degree in a relevant subject.
• Experience in human resources and working with HRIS systems; ADP experience preferred
• Experience in a community health center
• SHRM or SHRM-CP certifications from the Society of Human Resource Management (SHRM)
• Bilingual, verbal and written language proficiency in English & Spanish

We Take Care of Our People

Your experience and skills determine your base pay. The hiring range for this position is typically $20.58-$25.72 per hour. PHC also offers a comprehensive benefits package, including:

• Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays
• License/certification fee reimbursement
• Paid time off for continuing education & continuing education reimbursement
• Tuition reimbursement program
• 401k with company match
• Medical insurance - PHC Pays, on average, 80% of medical premiums for all plan types (employee, employee + family, etc.)
• Dental insurance
• Vision insurance
• Life & disability insurance
• Flexible spending & health savings accounts
• Supplemental accident & critical illness insurance

• Discounts on pet insurance

Visit https://phciowa.org/careers for a summary of PHC’s benefits.

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