Job description
Duties
1. Performs actions to initiate system on-line and off-line operations and ascertain and document systems status. Provides technical assistance and guidance to staff and line managers, supervisor, the Human Resources Officer, functional chiefs, specialist staff, and clerical staff in the operation, maintenance and capabilities of human resource information system. Assists the senior specialist in directing and monitoring operations and maintenance of local personnel system. Performs database quality assurance to include analyzing quality control queries, rejects, DCPDS/DCPS data reconciliation's and rejects from reports and daily products to determine trends, identify problem areas, and recommend modification, addition or deletion of products. Establishes schedules to meet DCPDS requirements. Responsible for daily pick up and distribution and analysis of print products and ensure they conform to requirements and meet quality standards. Submits requests for changes to system tables to appropriate headquarters staff and verifies the validity of the changes requested. Documents and reports system problems. In accordance with writing guidance, verifies that system enhancements and system patches are working properly.
2. Provides initial training to newly assigned HRO functional staff to familiarize them with operating remote terminals, coding and inputting transactions, and maintaining system security. Provides training to HRO staff on routine data retrieval from the Customer Support Unit (CSU) and the Regional Support Center (RSC) databases. Assists or leads periodic formal training designed to inform users of current and future changes. Plans, conducts and evaluates training of state personnel, to include training related to information management routines using modifications and procedures, and operations of computer terminals. Monitors progress until competence is developed within HRO functional areas. Develops operating instructions for use of HRO staff.
3. Uses data system skills and human resources management and administrative knowledge to assist senior specialist in all aspects of analyzing and managing the automated personnel system. Provides advice on the use of data for compiling personnel and statistical reports and preparing personnel action documents. Applies a practical knowledge of human resources management rules, regulations, policies, and procedures that have impact on or are related to DCPDS. Schedules system activity to ensure HRO functional staff has time to input transactions and ensures all system operational processes are accomplished. Researches and analyzes problem; and monitors action requested to ensure that problems encountered are fixed. Reviews data flow action to ensure that interfacing systems are updated or initiates process to re-flow the data. Ensures system changes are implemented within given time constraints. Arranges for and assists in upload of patches, messages, and system advisory notices to ensure proper system operation. Identifies system operational problems and works with local mainframe system service office, headquarters or design activity to effect timely resolution. Performs uploading/downloading of files. Assists in the determinations of equipment needs, discrepancies, relocation, etc. Ensures that unauthorized persons do not have access to the system.
4. Ensures the integrity and upgrade of system hardware and communications required for continued operations through coordination and cooperation with responsible office, including local area network (LAN) operations. Assists with security management to include performance of access control management, accountability verification and validation of resources, system backup and recovery, virus detection and elimination. Serves as the backup focal point for monitoring and controlling DCPDS/DCPS data access for the HRO. Performs user account management services by identifying users to be added/deleted/modified, grouped by assignments and system privileges to insure confidentiality.
Performs other duties as assigned.
Requirements
Conditions of Employment
Federal employment suitability as determined by a background investigation.
May be required to successfully complete a probationary period.
Participation in direct deposit is mandatory.
Information Assurance Certification is a condition of employment. Per DoD 8570.01-M, the incumbent must achieve the appropriate IA certification within six months of assignment of these duties.
Must obtain and maintain a Secret security clearance.
Qualifications
General Experience - Experiences gained through civilian and/or military technical training schools within the human resources business programs are included as general experience qualifications. An applicant must have a validated understanding of the basic principles and concepts of the occupational series and grade.
Specialized Experience - Experiences that prepared the applicant to perform the duties of the position. The applicant's accredited educational-degree study program; or other military or civilian academic courses may substitute for some specialized experience. An applicant must demonstrate the following specialized experience competencies (skills, knowledge, abilities and behaviors) to qualify for a position identified by its applicable position grade and career level.
Knowledge Required
- -Knowledge of all the human resources functional areas and their data requirements pertaining to the automated personnel data system. Applies a basic knowledge of technician and AGR personnel procedures that impact on or are related to automated personnel data system operating procedures, capabilities and requirements.
- -Knowledge of HR methods, principles and practices, including processing knowledge of staffing, recruitment, benefits, position classification, etc., terminology, provisions and restrictions translate HR business practices into information system requirements, to train users on established practices, and uses of the system.
- -Application of technical skill, knowledge, and judgment in the use of the fundamental principles, concepts and techniques of human resources administration and knowledge of the occupational and organizational structure served.
- -Knowledge of documentation procedures, customary fact-finding approaches, or similar established techniques and requirements to maintain and enhance data needs to the service population, to provide HR reports.
Additional information
Federal employees who start their government service after November 22, 2021, must be fully vaccinated prior to their start date, except in limited circumstances where a reasonable accommodation is legally required.
OPM is authorized to collect the information requested through this website pursuant to Executive Order 14043, Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. This information will be used by the agency that has extended the offer of employment to verify that you meet the requirements of the Executive Order. This information will not be distributed to outside entities.
Providing this information is voluntary. However, failure to provide this information may have consequences including delay in entry on duty or termination of the offer of employment. If you wish to request a reasonable accommodation, please contact your HRO representative.
By providing this documentation, you are certifying under penalty of perjury that the documentation you are submitting is true and correct. For more information on the Federal government's vaccination mandate, please visit https://www.saferfederalworkforce.gov/.
OMB Control Number 3206-0278
Veterans Information: Veterans' preference must be validated by formal submissions including all necessary supporting documentation. You must provide acceptable documentation of your preference or appointment eligibility. Acceptable documentation may be:
1. A copy of your DD-214, "Certificate of Release or Discharge from Active Duty," which shows dates of service and discharge under honorable conditions.
2. A "certification" that is a written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed.
3. You may obtain a letter from the Department of Veterans Affairs reflecting your level of disability for preference eligibility by visiting a VA Regional Office, contacting a VA call center or online.
NOTE: Prior to appointment, an agency will require the service member to provide a copy of the DD-214.
If claiming 10 point preference, you will need to submit a Standard Form, SF-15, "Application for 10-point Veterans' Preference."
If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (https://www.sss.gov/RegVer/wfRegistration.aspx).
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
To apply for this position, you must submit a complete Application Package which includes:
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume showing work schedule, hours worked per week, dates (including Month and Year, e.g., 02/2017, Feb 2017, etc.) of employment and duties performed.
2. The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application.
a. A copy of your transcript (if using education to qualify)
b. SF-50's (current/former Federal employees)
c. DD-214
d. Other Veterans Document
e. SF-15
f. SF-50 (Mandatory for Internal Announcements)
RESUME REMINDER- Your resume must include the following information for each job listed: Job title Duties (be as detailed as possible) Month & year start/end dates (e.g. June 2007 to April 2008) Full-time or part-time status (include hours worked per week) Series and Grade, if applicable, for all Federal positions you have held. Be sure that your resume clearly supports your responses to all of the questions in the assessment by addressing your work experience in detail. Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.
DO NOT COPY THE SPECIALIZED EXPERIENCE QUALIFICATIONS WORD FOR WORD AND PLACE INTO YOUR RESUME; YOU MUST DESCRIBE YOUR PERSONAL EXPERIENCE AS IT PERTAINS TO EACH STATEMENT.
Veterans' Preference: A copy of your DD Form 214 which must include character of service or a Statement of Service/Proof of Service which must include service dates and character of service. In addition, if claiming 10-point preference you must submit a VA Letter or a disability determination from a branch of the Armed Forces (or documentation of purple heart, if applicable) and a SF 15 (Application for 10-point veteran preference).
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Agency contact information
AR HRO Customer Services
Phone
000-000-0000
Email
ng.ar.ararng.mbx.hro-customer-services@mail.mil
Address
AR ARNG JOINT FORCE HQ AR
Bldg 7300-Camp Robinson
North Little Rock, AR 72199-9600
USNext steps
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
Checking the status of your application:
To better serve our members, the Technician Recruitment and Placement (R&P) section at AR HRO has implemented a new process for checking the status of an application. Applicants must send an email to ng.ar.ararng.mbx.hro-customer-services@mail.mil. In your email request, please provide us with the Announcement Number of the position you applied for.
This change requires some forethought on the part of the applicant. With this new process in place, applicants can expect to have a response from the AR HRO R&P section within 2 duty days. That being said, applicants checking their application status the day before a job closes stand the chance of not receiving a review.
Our goal is not to refrain from hearing from our customers, but rather to make the process more efficient for us all. Our members are our number one priority and we want to deliver high quality customer service.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
To apply for this position, you must submit a complete Application Package which includes:
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume showing work schedule, hours worked per week, dates (including Month and Year, e.g., 02/2017, Feb 2017, etc.) of employment and duties performed.
2. The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application.
a. A copy of your transcript (if using education to qualify)
b. SF-50's (current/former Federal employees)
c. DD-214
d. Other Veterans Document
e. SF-15
f. SF-50 (Mandatory for Internal Announcements)
RESUME REMINDER- Your resume must include the following information for each job listed: Job title Duties (be as detailed as possible) Month & year start/end dates (e.g. June 2007 to April 2008) Full-time or part-time status (include hours worked per week) Series and Grade, if applicable, for all Federal positions you have held. Be sure that your resume clearly supports your responses to all of the questions in the assessment by addressing your work experience in detail. Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.
DO NOT COPY THE SPECIALIZED EXPERIENCE QUALIFICATIONS WORD FOR WORD AND PLACE INTO YOUR RESUME; YOU MUST DESCRIBE YOUR PERSONAL EXPERIENCE AS IT PERTAINS TO EACH STATEMENT.
Veterans' Preference: A copy of your DD Form 214 which must include character of service or a Statement of Service/Proof of Service which must include service dates and character of service. In addition, if claiming 10-point preference you must submit a VA Letter or a disability determination from a branch of the Armed Forces (or documentation of purple heart, if applicable) and a SF 15 (Application for 10-point veteran preference).
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
This job is open to
-
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
Position is open to the public. Veterans Preference Applies.
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