Job description

Learn, Lead & Grow at Sitel Group®

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

· GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.

· BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.

· WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.

· GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.

· MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

SUMMARY OF JOB RESPONSIBILITIES

Serves as the functional leader for one or more key HR responsibilities with major focus on associate relations, compliance, training and other HR functions.

Creates and supports retention initiatives by executing programs developed to improve associate morale, satisfaction, productivity and retention.

Supports administration of HR policies, processes and procedures.

KNOWLEDGE/ABILITIES/SKILLS

Ability to communicate unpleasant news and difficult information in a productive, prompt and appropriate manner.

Ability to address personnel issues in a confidential, professional manner.

Motivates others to achieve goals.

Recommends appropriate corrective actions and/or performance improvement steps.

Develops and implements action plans.

Plans associate relations goals and action items to meet site goals and improve associate retention.

Analyzes past performance and recommends appropriate actions..

Ability to ensure legal and policy compliance.

Ability to investigate issues thoroughly and objectively.

Ability to serve as a change agent.

Demonstrated ability to establish and maintain positive relationships with management, associates, peers, the general public and clients.

Ability to maintain a high level of professionalism and confidentiality. .

Coaches associates and management in associate relations and effective performance management.

Recommends solutions and follows up as needed.

Basic understanding of all HR functions.

Basic understanding of regulations and legal requirements applying to employment and hiring.

Basic knowledge and ability in MS Office (Word, Excel, Outlook).

Ability to navigate the Internet and corporate Intranet, including how to search and research.

Primary Job Responsibilities

EDUCATION

College degree or equivalent required.

Professional Human Resources certification (PHR) and/or continuing education.

EXPERIENCE TARGET

Generalist, or Specialist with experience in associate relations, learning and development, problem and conflict resolution and recruiting non-exempt personnel in a high-volume environment.

Experience managing, coaching, and developing others.

Experience demonstrating extensive knowledge, interpretation, and application of employment laws.

Extensive knowledge of general labor policies and practices including discrimination, harassment, and union avoidance.

Prior experience delivering HR training and development programs.

Demonstrated success in conducting behavioral interviews and management talent assessments.

Experienced in leading positive change.

Call Center industry experience preferred.

Compensation Data

Compensation: The salary range for this role is $40,000.00 - $45,000.00 + 20% annual bonus (performance based).

Our Perks

Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Fun and engaging company-wide initiatives, including our SitelFit wellness program.

Growth opportunities through various development programs.

Employee discounts.

Casual dress code.

Excellent work culture.

Join the #SitelLife

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Work Location: Remote

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