Job description

Job Summary:

The Housing Case Manager (HCM) will assume an established caseload of clients who are currently at the Whittier Heights Tiny House Village. This is a lone HCM position, located in an onsite tiny house office. This position requires a strong degree of self-motivation, desire and ability to work independently, and great time management. Being onsite allows for more intensive and intentional access to clients who are engagement resistant; which hinders the process to get them prepared and ready for a potential next step housing opportunity.

The HCM will be working with a client population where the majority if not all of clients are either survivors of physical, mental and/or sexual violence and some of whom are still active in abusive relationships. Many are also living with pervasive chronic mental health and substance use disorders. This is all done in framework of Harm reduction within the modality of low barrier acceptance. The HCM will at times, transition and/or collaborate with the Behavioral Health Professional (BHP) clients who are experience more severe and significant mental health/SUD

Issues to the point that they are disruptive or triggering to other residents and need a higher level of skill and techniques to possibly to stabilize the client back to the point where there residency in the village is not in jeopardy.

As the HCM, they will perform the duties associated with case management services including but not limited to engagement and rapport building, goal setting focusing in on addressing any barriers to potential housing opportunities, accessing financial supports and possible connections to improve overall health/mental health stability. They will also look to support and encourage clients to engage in community activities that could enhance quality of the clients wellbeing and personal self -sufficiency.

The HCM must have acceptance and experience in interacting and supporting clients who present with varying degrees of independence, stability and engagement. They should have hands on experience utilizing de-escalation, boundary setting, and crisis intervention skills and techniques.

The HCM will support and assist the client in identifying and potentially securing a housing placement; though the application process, lease up, move in and exiting the village. They will work with homeless housing systems and housing providers, and housing partner staff to transition the client to safe, stable housing with a positive exit outcome. If a client is exited from the village for behavior or non-compliance, the HCM will make every attempt to relocate them to another village/Shelter or safe space.

Essential Duties:

• Provides engagement and assistance to each person/family referred to Lifelongs Tiny House Village Housing Program.
• Builds rapport with client to work to identify their strengths and to foster growth in self-sufficiency and resiliency needed to acquire the most stable housing possible.
• Have or gain an understanding of King County Homeless Coordinated Entry System. Have a working knowledge and understanding of the impact of the current housing crisis in this region, its significance clients overall health and well-being. Along with working knowledge or training related to the Landlord /Tenant Laws of the City of Seattle/King County.
• Develops and updates an individual housing plan addressing any barriers to housing placement opportunities. income instability, and any current health/mental care needs. As well as working with the client to identify clients personal growth and well-being goals.
• Supports and assists client as needed with current housing placement opportunity; providing experience assisting clients from diverse backgrounds, with disabilities, and possible housing barriers on matters related to the process and needed paperwork completion of applying, procuring a housing placement.
• Schedules and completes weekly in person engagements as is possible; building rapport, addressing any village issues, planning for addressing housing barriers or ongoing issues with any potential housing placement.
• Provides needed advocacy and supports with village issues as they arise; addressing the issues and developing potential solution will re-stabilize the client and their residency in the village. This could include case consultations, village and care team conferences, client behavioral agreements and potentially navigating as successful a housing exit as possible.
• Providing advocacy as needed for client with village management to help ensure client remains in the village to obtain a successful housing placement.
• Provides resource connections, as needed, for health, mental health care and treatment, and substance use, as well as other supportive service or as requested by client and/or suggested by HCM or BHP.
• Provides guidance for client when client wishes to exercise their own self-advocacy in needed referrals or resources.
• Ensure the highest quality service delivery in a culturally appropriate manner by maintaining quality and customer service standards and expectations.
• Collects needed documentation for program compliance and to measure housing and stability outcomes as well as maintaining client information secure and confidential.
• Participates in individual supervision, team meetings, and departmental activities.
• Participates in Agency meetings, required agency activities as well as willingness to promote the overall mission of the agency through support and/or participation in Agency initiatives and priorities committees.
• Participates in any initiatives developed and implemented by the Quality Assurance Department.
• Other Duties as assigned

Core Competencies:

• Working Understanding of Harm Reduction and Housing First principles within a Trauma Informed framework.
• Experience working with government entitlement programs, e.g., DSHS, Social Security, Disability services.
• Able to organize, prioritize multiple projects and meet deadlines in a time-sensitive environment.
• Detail oriented with a high level of accuracy.
• Demonstrated flexibility and adaptability.
• Possess an understanding of professional boundaries.
• Demonstrated skills and working knowledge of Microsoft Office suite of applications, including Excel and Word.
• Experience working in electronic case noting within a data base and electronic document collection and storage.
• Ability to communicate clearly and professionally in both verbal and written form.
• Professional phone skills
• Proven ability to work independently and in a collaborative team environment.
• Ability to respond quickly to change.
• Ability to develop good working relationships with internal and external providers and partner agencies.
• Demonstrated ability to work effectively under stressful conditions, exercising crisis management and de-escalation skills.
• Education and Experience:Bachelors degree in a social services field or equivalent experience.

Two years of experience in direct social service or advocacy work, including assessing client needs and/or determining client benefit eligibility.
Two years of proven experience and an understanding of the difficulties that come from working with marginalized populations that brings their experience that can include chronic homelessness, past or current substance use/abuse and ongoing mental health instability.
Physical Requirements:Ability to sit for prolonged periods at a desk and working on a computer.
Must be able to lift up to 15lbs
Work Environment:The Tiny House Village staff is contractually required to be on site at the villages and thus does not allow for the ability to have a work from home designation during this time of COVID 19. This position involves community contact. All Staff are required to use personal protective equipment when on site at the villages to prevent potential exposure to COVID. Offices on site at the villages have also been given desk barrier shields for additional protection. The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. Qualified candidates must possess a valid drivers license to access either a personal vehicle or agency provided vehicle. If personal vehicle is utilized, mileage will be reimbursed.EEO Statement:EEO Statement:Lifelong is a community health organization committed to removing barriers to health with relentless compassion so that no one faces illness and injustice alone.We lead with heart. Our respect for people drives our mission. For 40 years, Lifelong has fought health inequities so that everyone can have the opportunity to thrive. Our comprehensive services include food and nutrition, healthcare navigation, aging and disability support, and connection to housing and other vital resources.We are looking for passionate, dedicated people to join our talented team and make real, meaningful change in the daily lives of those living with chronic and life-threatening illnesses in their community. Lifelong offers exceptional benefits, including paid time off, medical, and dental coverage in addition to a balanced work-life integration.Do not meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Lifelong we are dedicated to building a diverse, equitable, inclusive, and authentic workplace, so if you are excited about this role but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.Lifelong is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status._____________________________________________________________________________________DISCLAIMER: INTENT AND FUNCTION OF JOB DESCRIPTIONSJob descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are an integral part of a compensation system, effective performance review system, related promotion, transfer, layoff, etc. decisions.All descriptions have been reviewed to illustrate the job functions and basic duties, in addition to peripheral tasks or that could generally be considered as other duties as assigned.In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the positions.

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Job Type: Full-time

Pay: $22.33 - $32.53 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Overnight shift

Ability to commute/relocate:

• Seattle, WA 98117: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Case management: 1 year (Preferred)

Work Location: One location

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