Hotel Receptionist (Full time)

Castle Ashby, Northamptonshire

40 hours per week

£19,760 per annum + tronc share (details below)

What We Need

Due to a team expansion, we are looking for an efficient and welcoming Receptionist to join our team to ensure the smooth running of the lobby, taking responsibility for reservations and general enquiries, ensuring a positive first impression of The Falcon both in person and on the telephone.

Your responsibilities will include:

• Managing guest bookings using the hotel reservations system
• Ensuring guests receive a smooth check-in and check-out process
• Maintaining good product knowledge, including room rates, packages and promotions
• Converting room and food and beverage enquiries into bookings
• Liaising with the Wellness and Food and Beverage teams to ensure bookings are handled efficiently
• Ensuring room billing is accurate and all revenue is collected
• Dealing with reception related queries and complaints efficiently
• Creating ‘moments of magic’ to enhance the guest experience and encourage repeat custom

About You

The successful candidate will have:

• Experience of working in a 4 or 5 star hotel environment
• Competent using the MS Office suite (Word, Excel and Outlook)
• Due to our beautiful rural location, your own transport would be useful

About Us

Set at the heart of the 10,500-acre Castle Ashby Estate in Northampton, The Falcon has recently been transformed and re-imagined by Lord and Lady Northampton into a country retreat with 29 bedrooms, a destination restaurant and Wellness Centre for those in need of rest and renewal.

Why work for us?

Being a 24 hour / 7 day a week business, we strive to offer flexibility by working with our employees to understand their preferred working hours. In addition, as a business we always prefer to promote internally, having career growth is a real possibility at The Falcon. Finally, we live and breathe well-being. This is at the heart of what we offer our guests and we are working hard to ensure this translates through to our employees. We frequently ask them for their feedback on how we can improve.

But don't just take our word for it! One of our employees recently wrote a testimonial for us. She said 'Reliability, professionalism, and trust are a few key behaviours that all members of the Falcon family display, throughout all departments in the hotel. I believe these traits are what keep the team so close. I have gained knowledge and experience whilst working in one team and I have been given the opportunity to become a member of a different team, which I am greatly looking forward to.'

Our Values:

Heart Led Leading with our hearts and acting with compassion.

Hard Working We do all that we can, to the best of our ability, all the time.

Empowerment Being a positive role model, influencing and teaching each other.

Authentic Our actions match our words, being ourselves and knowing what we believe in

Reliable As a family, we can rely on each other. If we say we’ll do something, we do it, we don’t let the Family down, we can count on each other.

Trust Trusting each other and being able to talk freely about worries and fears, keeping confidences

What We Offer

In return, we offer the opportunity for you to become part of The Falcon Family where our values mean everything to us and we treat our people as well as we treat our guests. Our benefits include:

• Tronc share – we can’t guarantee it but currently our tronc share is between £2.5k - £6k per annum and we are confident it will get even better!
• Discounted hotel stays for you and your friends and family
• Discounted food and drinks in our restaurant
• Comprehensive training and development
• Discounted fitness training and yoga classes