ESSENTIAL JOB FUNCTIONS:

• Serves as a leader for employees while fostering team work, employee morale, motivation and open communication.
• Coaches and develops employees using a consistent, approachable demeanor while clearly articulating expectations.
• Provides direction and support for all staff members to achieve departmental goals and objectives.
• Facilitates the flow of information throughout the property.
• Ensures a maximum level of service and satisfaction, throughout the Hotel, is achieved and maintained.
• Maintains knowledge of hotel, community and special events to accurately provide guests with needed information.
• Analyzes service and general operations of all departments in the Hotel on a daily basis, giving feedback and offering direction, as needed.
• Ensures all employees are well trained with an emphasis on detail to provide service levels consistent with the premier concept.
• Ensures that all staff behavior and appearance are in compliance with established policies.
• Helps to maintain and enhance a safe, secure, and comfortable environment for guests and employees.
• Inspects guest rooms to ensure the highest cleaning standards are met.
• Ensures all team members follow hotel policies and procedures.
• Expedites and oversees special requests from the Front Desk.

EDUCATION and/or EXPERIENCE:

• High School degree or equivalent (GED) required
• Two years experience in the hospitality industry, in a supervisory capacity.
• Excellent customer service and public relations skills required.
• Strong communication, organizational, and supervisory skills required.
• Computer skills: Microsoft Office (Word, Excel, Outlook), LMS
• Ability to work a rotating shift with fluctuating days off is required.
• Ability to communicate effectively, both verbally and in writing, in English

LANGUAGE SKILLS:

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Must be able to respond to visual and aural cues.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to maneuver to all areas of the Casino.
• Must be able to lift up to 10 pounds
• Must be able to bend, reach, kneel, twist and grip items while working at assigned area.
• Must be able to stand for the majority of assigned shift.
• Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers.