Job description

Internal Job Description

Job Purpose

The Housekeeping Guest Service Representative (GSR) is responsible for maintaining a positive guest experience by preparing clean and comfortable rooms within a given timeframe and in accordance with Red Roof Inns’ brand standards. This position is critical to ensure quality service to our guests and upholding our Red Roof Inn Hassle Free Guarantee, while working with members of the hotel team, maintaining room quality as well as safety and security of the hotel.

Duties and Responsibilities

• Using Red Roof Inns’ set expectations and processes, follow directions thoroughly to monitor and maintain cleanliness, sanitation and organization of guest rooms and other areas.

• Ability to remove and replace dirty linens and terry, change and make beds, clean bathroom and vanity areas, vacuum and dust.

• Smiles and greets guests, maintains positive guest relations and appropriately handles guest requests.

• Restock and transport cart with cleaning supplies, linens, terry, amenities to assigned guest rooms and position securely.

• Use correct cleaning chemicals for designated surfaces/areas according to OSHA regulations and Red Roof Inn requirements.

• Communicate with front desk staff about room information, maintenance cards, lost and found items and any discrepancies between stayovers and checkouts.

• Inspect room fixtures and accessories for proper location, operation and function; reporting to maintenance and front desk any concerns.

• Maintain confidentiality of guest information and pertinent hotel data.

• Ability to work in non-climate controlled conditions.

• Ability to exert physical effort in operating cleaning equipment and transporting housekeeping carts (up to 50lbs) as well as endure various physical movements throughout the work areas during shift.

• Set heating/cooling equipment on proper setting.

• Performing self-room inspections and accepting feedback from room quality inspections performed by inn management and trained team members.

• Cross train in laundry, maintenance, and/or front desk job functions, if possible.

• Performs other duties as assigned.

Qualifications

• 2-3 years experience in a hotel housekeeping position.

• Some administrative duties required (timekeeping system, rooms’ cleaned reports, etc.).

• Must maintain professional appearance in Red Roof Inn provided uniform with consistently friendly attitude towards guests and staff.

• Must be able to easily and frequently change from one task to another and work with minimal supervision.

• Frequent lifting and bending required.

• May be required to work weekend and/or holidays.

Job Type: Full-time

Pay: $14.00 - $14.50 per hour

Shift:

• Day shift

Ability to commute/relocate:

• Durham, NC 27713: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Cleaning: 2 years (Required)

Work Location: In person

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