Job description

We are seeking a receptionist who is professional, courteous and comfortable with using new technologies. The successful candidate will also be friendly, responsible, detailed-oriented, organized and able to handle multiple tasks at once. Our company places a high value on communication skills, so we are looking for a candidate who is capable of interacting with a wide range of clients with all levels of concern or urgency.

Responsibilities:

• Accurately receive guests and inform them about hotel amenities and services, including location, hours of operation, special events, and transportation arrangements; Accurately take reservations via the phone or electronically and maintain a record of all reservations.
• Greet guests and answer or refer inquiries to the appropriate staff member.
• Greet guests or visitors immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, when possible, listen carefully to understand requests, respond with appropriate action and provide accurate information. Seek assistance or input from other staff if the answer to the question or request is not fully known.
• Complete the registration process by inputting and retrieving information using the hotel computer system, confirming pertinent information. Select room based on guest needs and availability – code electronic key(s) needed. Non-verbally confirm the room number when presenting the room keys in the welcome folder. Provide guests with directions to the room and list amenities and services available as directed.
• Verify and swipe credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance the assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Perform accurate calculations mentally or with the use of the calculator. Post charges to guest rooms and house accounts using the hotel computer system.
• Maintain complete knowledge at all times of hotel features/services, hours of operation; room types, numbers, layout, decor, location; room rates, amenities offered, services available, special packages and promotions
• Be aware of scheduled in-house group activities, locations, and times; daily occupancy and expected arrivals/departures; room availability status for any given day
• Promptly answer the telephone using positive and clear English communication. Input flags and messages into the hotel computer system. Retrieve messages and communicate the content to the guest. Retrieve and log mail, packages and facsimiles for customers and managers as requested. Communicate guest requests to the appropriate department.
• Close guest accounts at time of check out and seek feedback from guests about their stay. In the event of dissatisfaction or dispute, negotiate a compromise adhering to the guidelines of management and the goal of achieving complete guest satisfaction.
• Field guest complaints conducting thorough research to develop the most effective solutions and negotiate results.
• Meet the uniform and personal grooming standards for the Travel Advisor position.
• Follow end of shift cash handling procedures; follow key control procedures

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Schedule:

• 8 hour shift
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay
• Signing bonus
• Tips

Ability to commute/relocate:

• Broken Arrow, OK 74012: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

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