Job description

• Greet guests and seat them at tables or in waiting areas.
• Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
• Provide guests with menus.
• Answer telephone calls and respond to inquiries or transfer calls.
• Input takeout orders accurately into POS system.
• Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and guests’ concerns are addressed.
• Receive and record guest dining reservations.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Inform guests of establishment specialties and features.
• Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
• Assist other restaurant workers by serving food and beverages, or by bussing tables.
• Direct guests to bar area while waiting for a table.
• Strong MVP Program knowledge.
• Maintain a positive and professional approach to coworkers and customers.

• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Initiative — Job requires a willingness to take on responsibilities and challenges.
• Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
• Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
• Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Integrity — Job requires being honest and ethical.
• Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
• Social Orientation — Job requires preferring to work well with others rather than alone.

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