Job description
Overview
Why We Need Your Talents:
The Hospitality Systems Analyst will provide technical support for all hotel and F&B applications in addition to providing on-site support to internal customers while performing excellent guest service. The Hospitality Systems Analyst will work directly with Hotel and F&B management to increase productivity through collaboration and technical solutions. This position will function as a business partner with the F&B and Hotel departments to effectively manage the hospitality responsibilities.
This position is also responsible for ensuring all application deployments meet the defined system requirements, meet the quality levels required of the application, and all known defects are acknowledged. Engages the business key stakeholders to facilitate the preparation, timely execution of, and signoff of Quality Assurance (QA) testing and User Acceptance Testing (UAT). As needed, participates in project post implementation reviews to evaluate department satisfaction with the level of quality delivered.
Responsibilities
Where You'll Make an Impact:
- Troubleshoot, resolve, and recommend long term solutions if recurring issue application-related problems escalated by first level support.
- Responsible for all aspects of end user support of F&B and Hotel software applications
- Manage the development and installation of new systems and applications.
- Test and verify functionality of new systems prior to implementation
- Create, revise and maintain technical support documentation for all supported systems, including department SOPs and policies.
- Drives requirements creation using interviews, document analysis, requirement workshops, surveys, site visits, use cases, user stories, screen mockups, time/task studies and workflow and As Is and To Be business process analysis.
- Proactively communicates and collaborates with staff to validate the information needs and functional/technical requirements delivered through prescribed artifacts in accordance with recognized principles of business analysis.
- Challenges business partners on their assumptions and execution of plans.
- Executes testing of software and hardware and communicates test results and risks to project stakeholders to ensure integration into company systems meets functional requirements, system compliance, and technical specifications as critical input to Release Readiness planning. The types of testing to be performed as determined by the Business Analyst includes; functional, regression, system, end to end, integration, stress/performance testing. A form of User Acceptance Testing will always be performed and documented.
- Perform other job-related duties as assigned.
Qualifications
Skills to Help You Succeed:
- Proficient in and knowledge of troubleshooting many types of equipment (POS systems, printers, kiosks, etc).
- Demonstrated experience with operating systems internals, Internet communication protocols and system utilities
- The ability to take action by oneself without direction from others; to anticipate and develop solutions to problems without the aid of others for assigned projects.
- Takes assignments readily.
- Motivates self; needs no prodding or direction.
- Offers unsolicited suggestions and ideas.
- Effective time management.
- Oral and written communication skills Customer service skills
- Interpersonal skills are required, and the ability to work in a team environment
- Accuracy in completing assigned duties, paperwork, and reports in a timely manner.
- Detail oriented with the ability to multi-task and prioritize under tight deadlines in an interruptive work environment
- Changes course of action when appropriate or necessary.
- Handles pressure and stress without sacrificing quality.
- Maintains constructive project goal direction in face of unanticipated time constraints.
Must-Haves:
- Two (2) to four (4) years of experience in a high-volume company or industry of hospitality or public supported business or high-volume professional office environment.
- Bachelor’s degree in Computer Science or related field, or equivalent work experience
- Working knowledge of technology and applications used in a Casino or hospitality environment preferred.
- Must be able to comply with all state gaming regulations, which may include obtaining a license.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times
- May be required to work unpredictable hours in emergencies.
What We Offer
Perks We Offer You
- Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
- Generous retirement savings options are available.
- Free uniforms
- Free parking
- Discounted meals
- Service and Attendance bonuses
- Tuition reimbursement
- Discounts on hotels, theme parks, travel, and more!
Life at Live!
- 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- Casino is over 100,000 square feet and requires the ability and energy to move about it with a true sense of urgency!
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
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