Homeowners Claim Rep I – The Auto Club Group

What you will do: (Primary Duties & Responsibilities)

The Auto Club Group - Meemic is seeking prospective Claim Representative I who can handle basic, entry-level claims under close supervision and with a lower-level of claim-handling authority.

In this position, you will have the opportunity to:

Review assigned claims
Contact the insured and other affected parties,
Set expectations for the remainder of the claim, and initiating documentation in the claim handling system.
Complete a general coverage analysis including a review of policy coverages and provisions, and the applicability to the reported loss.
Ensure all possible policyholder benefits are identified,
Create additional sub-claims if needed or refer complex claims to management or the appropriate claim handler.
Assign claims to field and desk adjusters
Complete an investigation to determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential.
Conduct reviews of damages and determine the applicability of state law and other factors related to the claim.
Evaluate the financial value of the loss.
Process payments for the appropriate parties accordingly.
Make referrals to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit).
Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system.

With our powerful brand and the mentoring we offer, you will find your position as a Homeowners Claim Representative I can lead to a rewarding career at our growing organization.

Work Environment

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

How you will benefit:

Claim Representatives will earn a competitive salary of $40,000 to $54,000 annually with annual bonus potential based on performance.

Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

401k Match
Medical
Dental
Vision
PTO
Paid Holidays
Tuition Reimbursement

We’re looking for candidates who: (Preferred/Required Qualifications)

Education:

Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience
Xactware Training
Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience in property adjusting
Must have a valid State Driver's License

Experience:

Six months of experience / exposure with:

Negotiating claim settlements
Securing and evaluating evidence
Preparing manual and electronic estimates
Resolving coverage questions
Taking statements
Establishing clear evaluation and resolution plans for claims

Knowledge and Skills:

Advanced knowledge of:

Essential Insurance Act (Michigan)
Fair Trade Practices Act as it relates to claims

Knowledge of:

Knowledge of building construction and repair techniques

Ability to:

Handle claims to the line Claim Handling Standards
Follow and apply ACG Claim policies, procedures and guidelines
Work within assigned ACG Claim systems including basic PC software
Perform basic claim file review and investigations
Demonstrate effective communication skills (verbal and written)
Demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns
Analyze and solve problems while demonstrating sound decision making skills
Prioritize claim related functions
Process time sensitive data and information from multiple sources
Manage time, organize and plan work load and responsibilities
Safely operate a motor vehicle in order to visit repair facilities, homes (for inspections), patients, etc.
Research analyze and interpret subrogation laws in various states
Desk position with possible evenings or weekends
Strong negotiating skills

What it’s like to work for us:

We serve our members by making their satisfaction our highest priority. We do what’s right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.

All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.

Who we are:

The Auto Club Group helps AAA Members enjoy life’s journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 13 states in the upper Midwest and the Southeast.

The Auto Club Group has established four long-term enterprise goals:

Long-term, sustainable, profitable growth

AAA Membership growth and renewal

Operational excellence

Become the “flagship club” of the AAA Federation

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

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