Job description
General Summary of the Purpose of the Position
The Hearing Instrument Specialist Trainee will be trained in all aspects of hearing aid fittings, service/repairs, and sales, including product knowledge, testing, diagnosis of hearing loss, fittings and sales of hearing products and accessories, patient counseling, and aural rehabilitation. They will also be trained and prepared to meet and provide services to patients remotely through Starkey HearCare's TeleHear program. HIS Trainees must complete the requisite for a dispensing license and practice within applicable state law prior to obtaining said licensure. Starkey HearCare will sponsor, train and fund the process and fees of obtaining said license.
The training program will include the apprentice working with their assigned sponsor. Trainees will receive additional training via job shadowing of other practitioners which may include travel to other locations. Study materials and testing fees, and travel arrangements will be paid by the AAH .
Approach and Deployment (What to Do & How to Do It)
- Provide the Patient Journey Experience through counseling and instruction.
- Complete requirements for state temporary license.
- Learn to conduct patient diagnostics.
- Train with licensed specialist to complete practicum hours. This may include travel to other regions to work with a variety of experienced specialists.
- Learn to conduct comprehensive hearing evaluations to identify type and degree of hearing loss
- Learn to make appropriate recommendation based on hearing test results
- Become proficient in troubling shooting, repairing and servicing all types of hearing instruments and accessories.
- Attend the Patient Journey Protocol class and observe other specialists in their practice of the Patient Journey.
- Train with a Specialist or Audiologist on difficult fittings.
- Learn the Starkey product line and programming of hearing instruments. Attendance for one week at the CFE training program in Minneapolis will be required. Travel to Starkey training events may be required.
- Learn tactics and styles of hearing aid sales and accessories.
- Coordinate training efforts through the AAH national training audiologist.
- Train and work with patients via TeleHear.
- Train with area specialists on patient care, ensuring the comfort of the patient and understanding their needs and requests.
- Learn how to use the TeleHear tools for working with patients remotely, including programs such as Skype, VSEE and GoTo Meeting and understanding of online tools to adjust and fit patients offsite.
Results – Performance Measures (How to Measure Success)
- Attendance at meetings
- Create a calendar for each location
- Assessment of dispensing skills
- Patient Satisfaction
- Providing timely data for insurance billing
- Diagnostic skills
Other Duties (Non Measurable)
- Support Northland Employee Corporate and/or Department Guidelines.
- Check and verify quality.
- Support corporate health and safety objectives.
- React to change productively and handle other essential duties as assigned.
Job Requirements
[Knowledge, skills and abilities for performance of essential duties]
Minimum education, certification and experience requirements:
Education:
High school required; college degree preferred or equivalent work history in a healthcare or technical field; Bachelor’s in Speech and Hearing Sciences/Communication Disorders ideal.
Experience:
1+ years of Sales experience preferred and/or background in medical or hearing aid industry.
Knowledge
- Knowledge of the hearing aid industry a plus
Skills & Abilities
- Ability to organize and execute a plan
- Good problem solving, analytical abilities, verbal and written communication, organizational and interpersonal skills required
- Comfortable working with online computer systems and programs
- Public speaking experience and training
Responsibilities
Exercise of authority or supervision over others:
NA
Budgetary Responsibilities:
NA
Confidential Information:
Patient information
Required Communication:
External:
Patients and customers
Internal:
Office Staff
Work Context
Working Conditions:
Normal office conditions
Equipment Operation:
Hearing aid testing equipment; normal office equipment
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
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