Job description
*This role is not remote and will be required to report to the office in Madison, WI*
COVID-19 and Flu Vaccination Requirement: It is required to be fully vaccinated for COVID-19 and Influenza. Exemption requests based on medical or religious reasons may be submitted, but must be approved for active employment.
The Health Information Management (HIM) Coordinator is responsible for coordinating daily work activities in one or more of the following areas document processing, chart analysis, chart deficiency review, data integrity, transcription, or release of information.
Responsibilities
Coordinator
- Schedules and coordinates staff to cover onsite and remote workflows for document processing, chart analysis, chart deficiency review, data integrity, transcription or release of information.
- Monitors daily incoming volume to ensure timely completion of work.
- Escalates issues to management when necessary related to system problems, quality, receipt of documentation/information, or turnaround.
- Coordinates with clinical areas and other departments to resolve issues, develop efficiencies in workflows and or ensure errors are corrected within the Legal Health Record in a timely manner.
- Provides training and education to all HIM employees working various shifts.
- Maintains documentation of staff training.
- Assists HIM Management with updating and maintaining policies & procedures, training manuals/guidelines, and workflows for the HIM Department.
- Monitors and reports staff productivity results to management.
- Aggregates, compiles, and maintains data from time studies.
- Maintains Key Performance Indicators (KPI) data for HIM Operations and report TAT not met weekly.
- Monitors and orders office supplies.
- Coordinates and tracks all incoming and outgoing off-site storage boxes.
- Assists HIM Management with projects to meet department and hospital objectives.
- Coordinate section meetings including the agenda and provide meeting minutes.
- Provides support to staff in emergent situations, in the absence of management.
Customer Service
- Serve as a subject matter expert and resource on operational related matters.
- Ability to redirect staff in job assignments/priorities of the workload if the need arises.
- Resolve customer service complaints or concerns in a timely and effective manner.
- Maintain knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Qualifications
Education:
High School graduate or GED equivalent.
Experience:
Minimum of two (2) years of experience in healthcare.
License(s)/Certification(s):
Valid driver’s license when driving any vehicle for work-related reasons.
Knowledge/Skills/Abilities:
- Must possess strong analytical skills to perform work assignments requiring attention to detail, confidentiality, precision and accuracy in accordance with set deadlines.
- Ability to compile, interpret and utilize statistical data.
- Ability to perform most functions in the department.
- Knowledgeable about the legal aspects of documentation and medical terminology.
- Knowledgeable of regulatory and compliance practices, specific to state and federal requirements, related to health information.
- Knowledgeable of privacy and security regulations related to confidentiality, access, and release of information practices.
- Must have moderate or advanced computer experience and proficiently navigate multiple hospital software systems (i.e. Windows based experience, SharePoint, Microsoft Office applications, electronic medical records, etc.)
- Good organizational and multitasking skills. The ability to work in an organized, efficient, and process-oriented manner.
- The ability to perform assigned functions with minimal direction in accordance with established set departmental operations.
- The ability to apply and follow record keeping procedures to maintain and process data.
- Ability to respond to information requests in a courteous, timely and helpful manner.
- Excellent written and oral communication skills
- Must possess excellent customer service skills, demonstrating an ability to accurately relay information to/from management, co-workers, physicians, and other hospital personnel in an understandable, polite and succinct
- Must be able to read, write and speak fluent English
- Type a minimum of 40 words per minute with 95% accuracy, and proficient in 10 keys
Preferred:
- Completion of Medical Terminology course
- Previous experience working with quality assurance activities/methodologies preferred.
- Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) with one year of experience in HIM.
- Current Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) certification preferred.
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