At Carers First, we understand that caring can be hard, but believe getting the right help shouldn’t be. We work directly with and for, unpaid carers to provide personalised information, advice, and support. Making it easier for those caring for someone else to continue living their lives to the fullest.

We currently support carers in eight areas in the Southeast, London, and East of England and are recruiting 2 Carers Support Advisers based in our Central Carers Helpline in Strood. Working days to be discussed at the interview but ideally, both posts will work various days Monday to Friday 9-5 pm.

The post holder will work within our busy Carers Helpline team providing information and advice to carers on the telephone. Being the first point of contact for carers, you will be required to provide tailored information, advice, and guidance in undertaking a proportionate assessment of carers’ needs and where appropriate assist with support planning.

Successful candidates must be able to demonstrate they have good communication and listening skills as well as empathy and compassion to positively work with a range of people who may be struggling in their caring role.

In return, you will benefit from working for a not-for-profit organisation that delivers a service that makes a real difference in people’s lives. We offer training and development to help you grow your career, good annual leave entitlement, access to our workplace pension, employee assistance programme, and a Benenden Healthcare package.

If you are interested in becoming part of our team and have the skills and experience, we are looking for, and are passionate about making a real difference to Carers

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

We encourage and welcome applications regardless of gender, ethnicity, religion, disability, sexual orientation or age.

If you would like to discuss this role confidentially, please contact us at recruitment@carersfirst.org.uk and we will be happy to organise for one of the Team to contact you.

When you join Carers First, you will benefit from working for a not-for-profit organisation that delivers a service which makes a real difference to people’s lives.

To apply for a role with Carers First, please download and complete in full our application form and send to recruitment@carersfirst.org.uk

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

We encourage and welcome applications regardless of gender, ethnicity, religion, disability, sexual orientation or age.

• Read the Job Description and Personal Specification carefully.
• Be sure to include in your employment history, details of relevant duties to the role you are applying for and any transferable skills you may have.
• Include any other work or volunteering experience you have which you feel is relevant.
• Read the Knowledge and Skills required for the role in the Personal Specification and demonstrate clearly in your application evidence of how you meet each of these.