Job description
Listed salary ranges may vary based on experience, qualifications and local market.
Provide professional end-user support via telephone, email , Chat or web submits- Provide restorative or maintenance actions to resolve end-user problems
- Responds to end-user problems based on standard procedures
- Track incidents and calls, including but not limited to, entering data into the database timely and accurately
- May be responsible for ensuring systems are configured properly
- Exceptional Customer Service Skills
- VPN troubleshooting
- POS troubleshooting
- High school diploma or equivalent required
- ServiceAide experience
- Active Directory knowledge
- Microsoft Office / O365
- Troubleshooting experience
- Micros knowledge a plus
- Some help desk experience preferred
- 0-1 year"s retail call center experience a plus
- Requires excellent customer service skills
- Solid foundation of Personal Computer experience
- Troubleshooting capability
- Overall knowledge of desktop productivity products
- Ability to work in a team environment
- Proven ability to remain flexible in a changing environment
- Attendance and schedule adherence are requirements of this position
- May require additional project-specific training. Provide necessary support as part of client"s contract and purchase order renewal function
- Availability to work Monday - Sunday shifts from 7am - 2am
- Applies job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity.
- Exercises judgment within defined guidelines and practices to determine appropriate action
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