Help Desk I – Part time in Monticello
Job description
POSITION POSTING
November 28, 2022
Help Desk I: Hourly Wage Scale:
1 part-time opening 20 hours per week $19.68 - $23.62 - $27.56
Monticello Home Office
Primary Objective of Position
This position is responsible for providing initial support to staff and end users. Responsible to problem solve and
escalate IT tickets and requests for support. Provide support to the IT Department. Contribute to a healthy, safe,
and inclusive work environment for all and support the agency equal opportunity and inclusion efforts.
Work Environment
CMJTS is an equal opportunity employer and service provider. CMJTS is committed to creating an environment
of inclusion where everyone is valued and has a sense of belonging. We work to confront and eliminate the
barriers racism has created, and to earn the trust of our community to create a culture of accountability. We
prioritize recruiting, hiring, training, compensation, promotion, and retention practices that reflect the diversity
of the communities we serve.
Qualifications
- Two-year related technical degree or equivalent experience
- Minimum of 6 months of related experience
- Additional Helpdesk or MCP Desktop Application experience is preferred
- Microsoft office 365 experience
- Ability to diagnose and correct malfunctions in a timely manner, basic knowledge of WAN/LAN and
- Good customer service and communication skills
- Ability to multi-task, troubleshoot, and solving technical problems
- Experience with networking equipment, including printers and scanners
- Must be able to travel as necessary in a 75-mile radius with employee-provided transportation
Responsibilities
- Install, upgrade, and configure hardware and software
- Troubleshoot hardware and software issues
- Research and report system issues
- Respond to all user service requests as prioritized in IT ticket process
- Adhere to information systems procedures and policies when working with hardware and software
- Create and maintain user documentation
- Assist network administration, including controlling user access
- Maintain inventory in orderly fashion
- Install, configure, and troubleshoot printers, and copiers
- Support mobile device technology
- Support and monitor company-wide Acceptable Use Policy
- Support in install, upgrade, and maintenance of all company desktops
- Ensure the operation of and act as contact for office equipment, including: telephone systems,
voicemail, e-mail, handheld devices, computer software and hardware, printers, MFD copiers,
scanners, and projectors
- Document IT processes and procedure
Education, Training, and Experience
A four-year college degree or equivalent experience in human services or a related field is preferred.
To Apply:
Send cover letter and résumé to:
Human Resources, CMJTS, PO Box 720, Monticello, MN 55362
employment@cmjts.org
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