Job description

Glades Talent is working with a standout Managed Service Provider looking to bring aboard a Level 2 Help Desk Technician for their office in Howell, NJ

This is NOT a remote position, This is a Helpdesk position at our Howell, NJ office with periodic travel for onsite visits to our clients.

Expected outcome:

• Work on 15-20, and resolve 12- 14 Tier 2 tickets each day
• Provide the best possible solution to clients
• Maintaining clear communication with clients
• Keeping assigned tickets organized and updated
• Periodic assignment of afterhours on-call support
• Periodic visits onsite at our clients

Competencies:

• At least 1 year of level 2 Helpdesk experience
• Proficient in the following

Networking
Windows Desktop Support
AD
GPO's
DNS
Email Filtering
Mailflow
Servers
VM's
Office 365 applications
Office 365 admin portals
Printers
OneDrive and Sharepoint
Azure
RDP
Hardware failures

About Us:

This company is a full-service IT Company providing IT solutions to businesses for over a decade. Our mission has and always been to give our clients the sense of security they need to entrust us with their business' technology needs and we are proud to say that in ten years of business we have never let a client down. It is who we are, and what we believe has been a driving force behind our incredible growth.

We believe in constant growth, the company is always growing and we continue to open internal positions to those who rise up to the challenge.

We believe very strongly in Culture and Core Values. This Company has only been able to grow and continue growing by ensuring that every individual on the team exemplifies each of the following Core Values:

CARE

BE PROUD

AIM HIGHER

FUN & BALANCED

SPEAK UP

We like to promote from within, almost all our techs and managers began as interns and worked their way up through the company. Growing the company in this way allows us to hire candidates based on their personality, drive, and culture fit with our core values. We only open experienced positions when we have a need to fill those positions faster than we can move internal staff forward.

Full Benefit package includes:

• Health, Dental, Vision & other additional benefits
• 401K (With 3% Match) eligible after 90 Days
• PTO - Total of 25 days prorated based on hire date

Interview Process:
1. Apply to the position, upload your resume, and answer the questions in the application.

2. Upon reviewing your resume, we'll send you an email with a link to a perform a one way video interview.

3. Upon reviewing the video interview, we'll setup a remote meeting to fill in a questionnaire about what technologies you are familiar with.

5. Upon reviewing the results, we'll email you asking to setup an in person interview.

6. We will then setup a simulation exam where you will be asked to follow an internal SOP on remediating a simulated scenario.

7. After the interview we will email you asking for references.

8. We will call you letting you know our decision and discuss compensation.

EOE

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Township of Howell, NJ 07731: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Managed Service Provider: 1 year (Preferred)

Work Location: In person

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