Job description

Guest Services Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work with Guest Services Manager to train and monitor front office staff.
• Monitor Guest Service Scores daily and take action to improve guest satisfaction through training, coaching and problem resolution.
• Communicate with the Engineering and Housekeeping Departments regarding any maintenance or guest room requests.
• Have full understanding of software system, assist with reservations, and checking guests in and out of the hotel knowing how and where to post all charges.
• Handle checks and credit cards received from the guests for payment of hotel charges.
• Know daily room rate, room types, hotel amenities, and local attractions, shops and restaurants.
• Assist the Guest Services Manager by handling special requests, group blocking and unique circumstances.
• Maintain regular attendance, consistently be on time, and observe prescribed work, break and meal periods in compliance with standards.
• Maintain high standards of personal appearance, hygiene and grooming, which include compliance with the dress code.
• Perform any other duties as requested by manager.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Relevant related experience and/or training; or equivalent combination of education and experience.

QUALIFICATIONS

• Must have flexibility to work nights and weekends.
• Must be able to read and write fluent English.
• Ability to read, write and comprehend simple instructions, short correspondence, and memos.
• Ability to interpret and perform basic computer and POS system functions. Knowledge of Microsoft Office applications.

Equal access to programs, service, and employment is available to all persons. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• South San Francisco, CA 94080: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.