Guest Service Supervisor
Job description
We are seeking an enthusiastic individual with strong multi-tasking skills and a passion for working with people. As a Guest Service Supervisor, you will play a key role in creating lasting positive memories by leading the Guest Service team to deliver outstanding customer service. You will be responsible for the guest service procedures of the hotel and ensure that front desk operations are handled consistently, accurately and efficiently.
Who we are:
We have a strong, team-based culture where teammates appreciate and respect each other. Our culture, combined with our quality product and focus on serving guests, makes our hotel an outstanding place to work.
Our hotel is part of the Raymond Management Company portfolio of award-winning hotels across the U.S.
What you will be doing:
- Training the guest service team to deliver exemplary guest service.
- Supporting and training teammates on guest service procedures, financial control procedures and the telephone shop call program.
- Assisting with the recruitment and selection process for Guest Service teammates.
- Coordinating work schedules to ensure efficient operations and minimal guest disruption.
- Continuously promoting, communicating, and embodying the RMC culture.
What We Offer:
- Competitive Wages
- Paid Vacation and Sick time
- Affordable Health, Dental and Vision
- 401(k) Retirement Plan with Company Contribution
- Teammate Referral Program
- Hotel Discount Program
- Check-ins at 30, 60, and 90 Days
- Career Growth Opportunities
- Safe and Healthy Work Environment
Experience the difference of working with Raymond Management Company!
Check us out. Talk to our Teammates. Join our team.
www.raymondteam.com
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