Job description

The Cavalier Resort is looking for Guest Service Agents at the Embassy Suites! Apply today!

Come be a part of our newest signature addition to the Cavalier Resort. Introducing The Embassy Suites Resort Virginia Beach Oceanfront! The new Embassy Suites by Hilton has 157 luxury hotel suites and 15,000 square feet of conference and restaurant space. Offering a host of first-class amenities, from indoor and outdoor pools to a 24/7 fitness center, guests campus wide will enjoy two enticing new eateries – including the soon-to-be-famous Taco & Tequila Shack – that will join the Cavalier Resort’s list of existing top-ranked restaurants.

Job Summary:

Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs.

Responsibilites:

Handle guest registration and room assignments, accommodating special requests whenever possible. Ability to stand for extended periods of time

Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.

Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner

Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.

Alter room reservations according to procedures

Relocate customers in a professional and courteous manner according to procedures

Inventory guest room keys according to policy and request re-keying as necessary

Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist

Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment

Greet customers immediately with a friendly & sincere welcome while making eye contact & smiling.

Obtains guest name via luggage tags, or by asking the guest.

Addresses the guest by name frequently.

Requires physical stamina to stand & walk continuously for duration of shift.

Arrange transportation for guests to airport or other destinations when requested.

Remain calm & attentive, especially during heavy hotel activity & emergencies.

Point out room features & directory for reference.

Listen & respond to guest inquiries using a positive, clear speaking voice.

Offer to make reservations for them at restaurants in the area.

Answer questions & offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.

Successfully complete all other assigned duties.

During peak and slow times, if the bellman is away from their post, individual will assist guest(s) with luggage by taking and tagging luggage or retrieving luggage from storage closet.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k) matching
• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Work Location: One location

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