Job description
Overview:
POSITION SUMMARY:
$500 SIGN ON BONUS!!
POSITION SUMMARY:
Are you meticulously organized? Do you thrive working in a routine? Are you looking to work in an exciting industry? Then the Documents Specialist position might be just what you're looking for! This position will work under the supervision of the Tour Operations Manager and is responsible for preparing high quality, accurate, and complete tour documents for guests who are heading out on a vacation of a lifetime.
COMPANY SUMMARY:
At Holiday Vacations, our goal is to enrich lives with valued travel experiences. We offer inclusive guided tours led by a professional Tour Director to more than 65 destinations on six continents. We travel by motor coach, trains, airplanes, and cruises on itineraries that bring the destination alive for our guests. We are headquartered in Eau Claire, Wisconsin and are a subsidiary of Xanterra Travel Collection, the largest national park concessionaire in the U.S. Xanterra also operates an upscale biking and walking tour company, a luxury small ship cruise line, and an iconic American railway, just to name a few.
Responsibilities:
MAJOR AREAS OF RESPONSIBILITY INCLUDE:
- Prepare guest document packets
- Send guest cruise information provided by Destination team
- Generates reports and creates documents which may include the final letter, shuttle sheets, tour confirmations, brief itineraries, passenger lists, name tags, luggage tags, and any other necessary materials
- Responsible for completing administrative functions such as system documentation and research
- Cross-train in other operational areas to support the evolving business
- Participates fully as a team member to assist in completing all functions related to servicing internal and external customers
- Answers in-bound guest inquiries as needed
- Assist other departments as needed with special projects
- Other duties as assigned
- High School Diploma or equivalent required, some college preferred
- At least two years experience in a general office setting
- Ability to work independently with a sense of urgency on assigned tasks as well as to accept direction on given assignments
- Ability to adapt quickly to an ever-changing, high-paced environment
- Ability to demonstrate good listening skills with compassion and eagerness to provide outstanding service to our guests
- Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines
- Knowledge of company goals and objectives to attain high guest service levels
- Excellent computer skills, including with Microsoft Word and Excel software programs
- Typing Skills- 35+wpm
WORKING CONDITIONS:
Work is performed in the corporate headquarters in Eau Claire, Wisconsin. Hours of work will generally be during the regular business week. There will be variation in hours due to the time of year and department demands. Travel may be required.
Work is performed in an office environment with low to moderate noise level, with occasionally distracting noises i.e., office equipment. Ability to sit for extended periods of time, as well as some walking, bending, twisting, stooping, grasping, reaching, and lifting of light/medium materials up to 50 pounds. Frequent mental and visual concentration is required for computer usage.
Work is performed in an office environment with low to moderate noise level, with occasionally distracting noises i.e., office equipment. Ability to sit for extended periods of time, as well as some walking, bending, twisting, stooping, grasping, reaching, and lifting of light/medium materials up to 50 pounds. Frequent mental and visual concentration is required for computer usage.
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