Hornblower’s passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

Sell tickets for admission to Alcatraz Island. Direct guests and collect tickets. Perform Customer Service in a manner that enhances the Interpretive Experience of our guests and Respects the Planet.

Essential Duties & Responsibilities:

• Provide thoughtful, kind, dynamic customer service.
• Accepts payment and makes change for ticket transactions. Issues receipts, refunds or change due to guests.
• Keeps daily balance sheet of cash received sold.
• Sells tickets from box office as a designated Cashier.
• Resolve patron requests or problems in accordance with current policies and procedures.
• Interfaces with both Central Reservations and Accounting Offices for smooth ticketing procedures and cash handling responsibilities.
• Counts money in cash drawers at the beginning and end of shifts to ensure the amounts are correct.
• Sorts, counts, and wraps currency and coins.
• Assists and manages guests in the queuing and boarding process of entrance lines to all of our vessels in the boarding areas.
• Assists in the collection of admission tickets from guests.
• Execution of responsible cash handling and proper point of sale processes is necessary for cash control and loss prevention, as required when assigned to point of sale and ticketing systems for processing transactions
• Overseeing, preparing, handling and dropping cash banks responsibly as required when working with cash banks, point of sale and ticketing systems
• Performs other duties as assigned

Requirements & Qualifications:

• Answers questions concerning fares, routes, schedules, and reservations, and gives information concerning coming attractions.
• Greet guests upon arriving at any of our locations.
• Assists guests and answers questions in regards to Alcatraz Island and other local attractions.
• Follows all National Park Service directives, and Alcatraz Island policies, to ensure all passengers, guests, and visitors to the Area have an Interpretive Experience.
• Assist photo department during off loads with photo board: help guests find photos and assure all photos are paid for.

The RESPECT Service System embodies Hornblower Group’s mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.

Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)