The Group Director, Customer Solutions (Customer Supply Chain) will lead a team that serves as the supply chain single point of contact and strategic business partner for National Retail Customers and Coca-Cola account teams across all routes to market (Direct Store Delivery (DSD), Warehouse and Alternate Routes to Market (ARTM)). This position will collaborate with sales teams, key business operations and independent bottlers to develop and manage execution of joint Customer and Coca-Cola joint business plans and initiatives that drive revenue growth, improve efficiencies, and enhance customer service / satisfaction to enable Coca-Cola’s vision of being our Customer’s Most Valued Supplier Partner.

Function Specific Activities:

• Attract and retain a diverse and highly-engaged team and develop direct reports on both professional and personal levels

• Work with peers, cross-functional stakeholders, and bottlers to improve supply chain capabilities and performance across multiple routes to market to enable growth

• Develop strategic supply chain partnerships with customers in alignment with Customer and Account team business plans

• Engage customers in On Shelf Availability program to improve on-shelf availability and work with bottlers to close SKU Voids

• Provide leadership on electronic order-to-cash capability (e.g., EDI, ASN) implementation in partnership with Coca-Cola Customer Business Solutions (CBS) and other business functions

• Collaborate with Bottling and CCNA partners to effectively launch new products and execute promotions

• Partner with NRS to create Customer Satisfaction Improvement Plans and steward service performance & value of DSD to customers

• Provide strategic direction and guidance to direct reports for performing their objectives such as:

• Building strategic supply chain partnerships with NRS customers and teams to support Joint Business Plan (JBP) by utilizing The Coca-Cola Commitment value creation model

• Representing supply chain on joint strategy development sessions and customer calls

• Monitoring, improving and stewarding service performance to customers

• Identifying areas of opportunity to expand, develop and implement new capabilities that drive value for NRS customers and the Coca-Cola System

• Supporting new product/item launches and promotional activities from planning to execution

• Leveraging Lean/Operational Excellence (OE)/Agile methodologies to manage projects

REQUIRED EDUCATION AND/OR EXPERIENCE:

Bachelor’s degree or equivalent

• 10 years of relevant work experience
• 5 years of supply chain and/or sales/field operations experience

PREFERRERD EDUCATION AND/OR EXPERIENCE:

• 15+ years of relevant work experience
• 10+ years of supply chain and/or sales/field operations experience

Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.