Job description

Entourage Yearbooks is a next generation yearbook provider serving thousands of schools around the US and in 18 countries around the world. Our quickly expanding team is for energized and passionate individuals who are excited to provide technology to schools. Entourage is an equal opportunity employer with great benefits and opportunities to advance.

We are looking for a full-time, entry-level graphic design and customer service representative to provide customer support to our customers with their book designs. As a Publishing Company, we work with thousands of clients ranging from schools to church groups, military units, corporate books, etc., and we have individuals who are trained to work with our schools and correspond with them via email and phone as account managers. Our account managers are a special selection of professionals who are upbeat, friendly, and outgoing but are also very organized, good at multitasking and prioritizing their workload.

This graphic design/customer service position would work and support a Senior Account Manager that trains, supports and builds lasting relationships with yearbook advisors. The goal of this individual is to work with their Account Manager in a partnership to effectively support customers throughout the life of their project. Offering technical and design assistance via email, phone, video conferencing and live chat.

Requirements:

• 4 year degree or equivalent.
• Excellent organizational skills and the ability to adhere to strict deadlines.
• Excellent interpersonal and communication skills and ability to comfortably speak with customers and answer their questions on the spot.
• Be able to communicate effectively with customers and answer questions through email.
• Knowledge of Adobe Creative Suite and Acrobat with the ability to quickly learn new layout software specifically tailored for yearbooks.
• Knowledgeable on both PC and Mac platforms is a plus.
• Knowledge on Microsoft Office and Google Docs.
• Ability to multitask in a fast pace environment.
• A strong eye for detail and refinement.
• Ability to work well with a team, take initiative and direction.
• Be comfortable with working with different types of software and learning new software.

*Compensation is based on performance/experience. Raise after training/certification.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Princeton Junction, NJ 08550: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Customer service: 2 years (Required)
• Tech Support: 2 years (Required)
• Graphic Design: 1 year (Preferred)

Work Location: One location

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