Job Title

Job Description

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips. Employees with a sincerely held religious belief and/or disability impacting their ability to obtain the COVID vaccine can request a reasonable accommodation.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to

This role is focused on all facets of Service Contracts related to US Government customers. This will include developing service agreement quotes, working closely with government Contract Officers to ensure Philips is in compliance with government policies, and processing / booking service agreements for entitlement of customer agreed upon terms.

• Working directly with Government Contracting Officers throughout the lifecycle of the service agreement
• Monitoring accuracy of equipment warranties in alignment with government standards
• Developing quotes for service agreements, following government specific policies and pricing
• Coordinating and administering all phases of service contract management, including but not limited to:
  • Performing contract review, for compliance, to ensure all applicable policy criteria have been satisfied
  • Analyzing and limiting business risks
  • Utilizing critical thinking to analyze complex contract requirements, special provisions, pricing, internal approvals, and terms and conditions to ensure compliance with appropriate laws, regulations and corporate policies
  • Creating customized, timely and accurate invoicing per terms of service contract utilizing government payment resources
  • Ensuring revenue recognition is in line with finance requirements
• Serving as the point of contact for other team members and internal and external customers
• Creatively consulting with sales and/or service proposals on alternative options to provide guidance of requirements and partnering to drive solutions
• Managing competing priorities and deadlines, providing outstanding support to our internal partners and external customers
• Proactively supporting teammates with workload volume as bandwidth allows
• Maintaining a winning partnership with Sales and other internal teams to ensure continuous alignment with joint goals and objectives
• Seeking out opportunities to challenge yourself and others; finding new ways to positively affect the team, the customer, and the business
• Participating in or leading project development and execution for continuous improvement
• Researching and resolve customer billing disputes, escalating as needed
• Supporting other business functions to achieve shared business objectives
• Other duties and responsibilities as required

You are a part of

A team focused on the customer with a drive for continuous improvement to make it easier to do business with Philips.

The Government Service Contracts Administrator possesses extensive knowledge and understanding of the Customer Services business and portfolio offerings; reviews proposals for compliance prior to order acceptance, creates and operationalizes orders in the ERP system, and manages service contracts throughout their lifecycle, including large-scale accounts.

To succeed in this role, you should have the following skills and experience

• Bachelor's degree in business or related field preferred, or equivalent sales support experience
• 3+ years experience in sales support within a customer service and or contract processing environment preferred
• Experience with government contracts preferred
• Excellent and concise oral and written communication skills, including active listening
• Intermediate to advanced skills in MS Office (Word and Excel)
• Proficient typing and 10-key data entry by touch
• Familiar with working in CRM and ERP systems
• Passion for customer experience, operational excellence and continuous development
• Eager to take on new tasks/responsibilities; develops and shares best practices
• Ability to work in a fast-paced environment, advocating change
• Proven ability to use good judgment and make confident decisions under defined policies and procedures
• Strong organizational skills and aptitude for detail
• Strong interpersonal skills, with positive attitude
• Ability to work under minimal supervision on day-to-day activities, maintaining a high degree of integrity

In return, we offer you

We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Company relocation benefits will not be provided for this position. Candidates need to live within the territory or within commuting distance to Nashville, TN.

Why should you join Philips Global Business Services?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

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Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.