Job description
PRIMARY PURPOSE:
The primary responsibility of the Gourmet Food Server II is to provide excellent service throughout serving the customer to include, delivering customer orders, maintain tables and exceed guest satisfaction. The server is also responsible for general cleaning and performing side duties.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Welcome guests with a warm and relevant greeting, utilize your knowledge of menu, guest preference, service and selling techniques to guide selections
Knowledgeable of all menu items, prices, preparation method and time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation
Be familiar with all hotel services, features and local attractions and activities to respond to guest inquiries accurately
Maintain table cleanliness and utilize a silent service approach
Itemize bill correctly and efficiently secure payment
Anticipate the guests’ needs and respond appropriately with a sense of urgency
Work as a team, assist guest and employee needs and inquiries
Successful completion of Restaurant Training Program and testing is required
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