Job description

General Manager - Zaxby's

Zaxby's Restaurant Manager – Polk County, Florida

Position summary:

We are looking for a candidate who has great restaurant and leadership ability, who wants to learn and has a great attitude. This role is for someone who is able to coach others in the areas of time management, productivity and leadership.

The Zaxby's General Manager provides excellent leadership and motivation to ensure that all team members are guest-focused, team-focused and quality-focused. He or she will exercise knowledge of restaurant operations, manage staff resources, provide counsel, handle customer service issues and develop and coach staff and ensure adherence to our operating standards. He or she will be instrumental in building and maintaining a healthy culture, where people thrive and grow in a positive workplace environment.

Responsibilities include:

• Oversees the function in the restaurant of orientation, training and performance of management functions to meet or exceed company specified criteria.
• Hiring and onboarding team members and manager in training (MIT) candidates.
• Oversees training coordination with AGMs including: ensuring that Zaxby's University is completed within 2 weeks for new hires, maintain Zaxby's University completion percentage standards.
• Oversees "Jolt" management (operations software), signing up team members, making sure checklists are being completed, ensure standards are met for kitchen, FOH and lobby.
• Oversees "crunchtime" (operations software) used for sales forecasting, inventory management, scheduling, labor, etc. Ensuring that all critical counts are completed.
• Drive and maintain the kitchen and staff to ensure the highest quality and productivity.
• Oversees and ensures that all weekly/bi-weekly truck/inventory orders are completed and accurate and any variances are accounted for.
• Provides performance feedback and recognition to all team members on an ongoing and timely basis with a coaching style.
• Oversees and ensures the daily execution of the Mission Statement and Core Values.
• Complies with company policies, practices and procedures and communicates all changes to managers and team members.
• Works to ensure speed of service goals are achieved and maintained.
• Responsible for setting a positive work atmosphere, creating a healthy culture where people want to participate and develop and grow together.

Requirements:

5+ years of General management experience in another concept. This role requires the completion of a high school education or equivalent (college preferred), a valid Class C license to travel between units, a satisfactory background check and 5 panel drug screen, periodic travel, the ability to lift up to 50 pounds. Our managers work an average of 50-55 hours per week. We expect our managers to display outstanding customer service and leadership qualities; including the desire to continually develop as a people leader.

Additional requirements:

• Candidates must be highly motivated, self-directed, and results driven with strong organizational skills, attention to detail and professional written and verbal communication skills.
• Requires basic to intermediate mathematical computations, dealing with inventory and cash management.
• Maintain confidential information, adhere to and enforce company policies, programs, and compliance issues.
• The ability to recruit, retain and develop talent on an ongoing basis, while being a role model in this important company core value.

Job Type: Full-time

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Health insurance
• Paid time off

Experience level:

• 5 years

Restaurant type:

• Fast casual restaurant

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Winter Haven, FL 33884: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Management: 5 years (Required)
• Restaurant experience: 5 years (Required)
• Organizational skills: 5 years (Required)

License/Certification:

• Non-CDL Class C (Required)

Work Location: One location

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