The General Manager is responsible for leading the daily operations for all front of house functions within the restaurant. This position will also manage personnel assignments and ensure the highest quality of products and service is provided to all customers.

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  Everyone is an Ambassador – No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety – If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security – If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS – If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience – If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

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  Manage all aspects of personnel for restaurant team members.
• Build and maintain strong relationships with customers, guests, subcontractors, and vendors.
• Research market trends to develop and implement new programs to improve operations.
• Manage operational cost to achieve or reduce budgeted expenditures.
• Ensure sanitation procedures and organization of work area adhere to all health code regulations and standards.
• Respond and assist with departmental guest service matters, as needed.
• Achieve daily sales, assigned cost and budget goals.
• Oversee completion of required weekly, monthly and annual department reports and analysis.
• Conduct regularly scheduled meetings to ensure multi-lines of communication are open between management and team members.
• Ensure team members adhere to Resorts World Company guidelines as stated in team member training manual and team member handbook.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Required:

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  At least six years of experience within Restaurant Operations or a directly related operational area/field.
• At least four years of directly related operational management experience at a similar leadership level.
• At least two years of experience within a General Manager position at a similar leadership level.
• Fluent in Cantonese and Mandarin.
• Working knowledge of food and wine evaluation and selection.
• Proficient in financial management.
• Familiar with restaurant management software system(s).
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer services skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to successfully lead and mentor a team.
• Ability to work varied shifts, including nights, weekends and holidays.
• At least 21 years of age.

Preferred:

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  Bachelor’s degree in a related field.
• Previous experience managing a team using a collective bargaining agreement.
• Previous experience in a large, luxury resort setting.