As one of the FIRST Crumbl Cookie stores in the Pittsburgh area, we are excited to build our team and bring family and friends together over the world's best box of cookies in the world! Yes, Crumbl is one of the fastest-growing companies in the country, and this Franchise is family and veteran owned.

We are looking to hire a General Manager for our Franchise - which includes the Cranberry Township, North Fayette, or Bethel Park locations.

General Managers (GM) are salaried/exempt employees responsible for overseeing all daily business needs and total store performance, and act as a direct leader to Shift Leads and AMs with Bakers also reporting to them. GMs report directly to the Regional Manager.

Management Responsibilities include, but are not limited to these points in addition to Baker and Shift Lead Responsibilities:

• Own the full experience of customers and employees within the store

• Interview and make hiring decisions regarding Bakers, Shift Leads, and AMs

• Train new and existing Bakers, Shift Leads, and AMs to perform required tasks efficiently with high quality

• Coach and develop Bakers and Shift Leads as needed to meet expectations or goals

• Develop employees to create a Leadership pipeline for the store and the region

• Execute Baker, Shift Lead, and AM Performance Management

• Execute termination of employees if needed, in partnership with upper Management

• Understand and maintain necessary staffing levels through communicated hiring, staffing, training, performance management, and retention strategies

• Support effective scheduling by sharing needs or observations with upper Management and Admin(s)

• Create and execute action plans to close gaps or opportunities in all areas

• Drive sales and marketing initiatives with high-levels of customer interaction

• Attend virtual or in-person meetings as directed

• Lead store team meetings or in-store Leadership meetings as desired

• React quickly to business needs and create action plans to meet expectations or goals

• Create and execute action plans to close gaps or opportunities

• Align immediately and consistently to all direction from upper Management, the brand, or the company

• Manage all store controllables that impact profitability including equipment, supplies, inventory, and labor/payroll

• Drive excellence in all areas through reports, observations, and actions

  
  

Management Requirements and Essential Functions include, but are not limited to these points

• Be at least 18 years of age

• Ability to work and exceed 40 hours in a work week (Monday-Saturday)

• Strong written and verbal communication skills

• Computer and technological literacy

• Possession of a cell phone or mobile device for in-the-moment or emergency communications

• Safely handle and work in close proximity to food allergens including milk, egg, nuts, wheat, soy, and sesame

• Safely use and be in contact with industrial cleaning chemicals and supplies

• Ability to work in a hot, hectic, and loud environment for entire shifts - up to 8 hours

• Stand, walk, bend, crouch, and use hands (gross and fine manipulation) for entire shifts - up to 8 hours

• Frequently lift, push, or pull heavy items weighing up to 50 pounds and move them up to 20 feet without assistance

• Frequently climb up and down a stepladder while accessing, balancing, and/or carrying items (including overhead) weighing up to 25 pounds without assistance

• Handle and operate industrial appliances including mixers, ovens, chillers, and freezers

• Basic math, computer, and reading comprehension skills

• Fluent in English for both verbal and written communications

• Clarity of vision including but not limited to near visual activity (20 inches or less) and far visual activity (20 feet or more)

• The ability to hear, understand, and distinguish speech and/or other sounds in-person, over a telephone, and virtually through videos or recordings

Job Type: Full-time, salaried

Benefits:

• 4-Day Workweek

• Closed Sundays

• Supplemental Benefit Offerings

• Employee Discount

• Up to $10,000 total bonus potential annually

• $60,000 starting salary