General Liability Claims Analyst

Company Background

Flynn Restaurant Group (FRG) was started in 1999 as the owner and operator of eight Applebees in Washington State. Since then, the company has grown at over 20% a year, added two additional leading brands in Taco Bell and Panera, and has become the largest restaurant franchise and one of the 50 largest foodservice companies in the United States.

Today, through its six wholly-owned subsidiaries, Apple American Group, Bell American, Pan American, Wend American Group & Hut American Group. FRG owns and operates over 470 Applebee's, 270 Taco Bells, and 130 Panera cafes, 900 Pizza Huts and 186 Wendys and directly employing 73,000 people in 44 states. Going forward the company plans to continue its aggressive growth by building and acquiring additional restaurants as well as opportunistically expanding into other brands and businesses.

Flynn Restaurant Group Support Center

Our mission at the Support Center is clear we provide ever improving support and systems that enable FRG to be more effective and focus on running premier restaurants.

We value our 240+ employees and are committed to setting clear expectations, rewarding and appreciating their contributions and helping our employees reach their full potential.

We look for people to join our team who think beyond themselves and consider the overall business, that want to Own it and have the Whatever it Takes attitude!

Position Description

The General Liability and Property Claims Analyst is responsible for assuring the quality and cost-effectiveness of the general liability & Property claims management process including strategy development, analysis of risk and plans to move claims to closure.

General Liability Analyst

Investigates and communicates w/ operators, witnesses and third parties to resolve claims. Works with our IT team to preserve video on incidents, get statements and all other investigation supports needed to move claim to resolve. Responsible for making initial contacts with guests and explaining the processes and next steps. Assists group with the day-to-day claims handling, forecasting and analysis for claims and risk administration expenses and performance. Position interfaces with all levels of personnel in addressing claims management questions, explaining results, variances from expectation and processes / procedures. Determines liability position, communicates investigation findings to guest/claimants, keep files notes and drafts denial letters as appropriates, reach resolutions, and negotiate settlements where appropriate with unrepresented. Draft settlement releases and issues payment where necessary within authority. Keeping file tasks and meeting all file requirements & metrics for best claim handling practices.

Reviewing claims outside of authority with supervisor for authority.

Subrogation Claims:

Identify cause & origin of loss. Obtain photos of damage, loss descriptions, police report, video and collect all invoices from all vendors when all repairs are completed. work proposals to determine severity. Identify subrogation potential such as a third-party driver where we can pursue their auto insurance company. Contact adverse carrier to make sure a claim is set up and if not file one with the drivers insurance company. Collect all supports to prepare subrogation demand. Determine if any loss of business income was sustained and add as part of demand total. Work with operations and brand account managers to collect information needed to pursue recovery. Negotiate with adverse adjusters on subrogation recovery amounts, recover payments and appropriate depreciation of materials, if any. Work with manager on collecting appropriate business interruption or loss of sales documents from accounting, pay roll and operations to add the financial losses to the subrogation demand in addition to the property damage invoices.

Essential responsibilities will include:

• Conduct day-to-day claims administration to investigate and resolve claims to include review and analysis of medical records, witness statements and video evidence.
• Develop and utilize data to analyze property and general liability claim costs, trends.
• Establish interface guidelines and communication channels between all parties, including the claims office, operations and supervisors.
• Ensure proper Medicare reporting on behalf of organization.
• Ensure policies and procedures are in compliance with changing regulations as they pertain to the business.
• Access and interpret data from multiple internal and external databases.

Desired Skills and Experience

• College degree and related state certifications strongly preferred.
• Minimum of 1 to 3 years of experience in the claims industry, including: basic general liability experience with understanding of laws, acts, regulations and systems governing general liability, Pre-litigation management, best practice file audit techniques.
• Strong computer and analytical skills, with the ability to exercise self-direction and initiative, and make decisions in a fast-paced changing work environment.
• Ability to prepare and present executive ready evaluation or demand packages
• Must possess excellent written and verbal communications skills.
• Demonstrated ability to realize company cost-containment opportunities.
• Proven ability for team participation including ability to implement efficient work processes, problem prevention identification and resolution skills.
• Flexibility for meeting multiple demands and ability to utilize and effective time management planning process.

Why Work for Flynn?

Flynn Restaurant Group offers a variety of benefits and perks to encourage and empower our employees. We are committed to helping each employee work and live to his or her fullest potential. We offer a variety of benefits and perks while working for us:

• Medical / Dental / Vision
• Retirement and Savings Plan
• Short and Long Term Disability
• Basic Life Insurance
• Voluntary Life Insurance
• Tuition Reimbursement
• Paid Time Off
• Flexible/Hybrid Work Schedules
• Company Outings
• Dining Discounts
• PC/Laptop Assistances
• On-Site Fitness Center
• On-Site Daycare
• On site Cafe
• FUN Work Environment!

The Flynn Restaurant Group is an Equal Opportunity Employer