You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day– from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

How will you make an impact in this role?

To continue our mission of becoming one seamless global team that provides a world class end-to-end experience for our corporate customers.

As part of the Commercial Servicing model, we have created the Global Centralized Commercial Servicing (GCCS) Team, who are focused on enhancing the service we provide to our largest global clients.

The purpose of GCCS is to act as the central point of contact for Program Administrators that require servicing for our International and GNS markets. In this way, we can better facilitate interactions between our clients and CMS, by establishing a “one stop shop” for their global servicing requests. The team will work with multiple stakeholders - internal and external to American Express - in a collaborative environment aimed at achieving this goal. We have a strong focus on using the Customer First initiative to provide world class service to our most prestigious and premium Commercial clients.

• Building and maintaining relationships with both our Global Clients and numerous departments across the American Express business.
• Be part of a single point of contact team for our Global Clients for all operational issues, with responsibility for delivering an unparalleled Customer First servicing experience primarily through email servicing. These customers need a high quality, efficient and personalized service to be truly recognized for the value they bring to American Express.
• Display the ability to self-manage and have the accountability to deliver. This role requires you identify, research, and help resolve any operational and servicing issues which your Commercial Client may have.
• Provide unsurpassed service to Commercial Clients, managing end-to-end processing of global account servicing.
• Display exceptional attention to detail, in order to fully resolve customer queries.
• Display ability to perform root cause analysis to prevent recurrence of issues.
• Demonstrate a real sense of passion and pride about American Express products and customer service, recognizing the Commercial Client to make them feel valued and special.
• Collaborate with team members on opportunities to improve business processes and the overall client experience.

Minimum Qualifications

• Knowledge of corporate products
• Excellent written communication skills and customer first mindset
• Sincere and consistent desire to help, inform, and deliver better solutions for customers, often working across CMS and with business partners to find more creative ways to resolve problems
• Desire to continuously go above and beyond to "wow" the client and help create a lifelong relationship
• Embody the “growth mind-set” with a desire to challenge themselves, grow within the company and continuously learn and teach in a collaborative team environment
• Self-starter to get quickly up-to-speed on new tools and processes, along with strengthening your product knowledge
• Possess problem-solving and organizational skills
• Possess strong analytical and collaboration skills
• Excellent time management skills, flexibility and able to work with strict deadlines
• Demonstrated ability to exceed all existing Customer Satisfaction measurements
• Strong proficiency with Microsoft Office, specifically Excel

Preferred Qualifications

• Bilingual in Spanish and/or Portuguese

Salary Range: $20.00 to $33.65 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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