Job description

Lazboy Furniture Galleries is looking for a strong selling Manager.

Great Location! Great Income Potential!

BASIC FUNCTION:

Responsible for the overall profitability, sales culture, sales promotions, people development, store standards/operations and customer experience excellence for their assigned La-Z-Boy Furniture Gallery. Represents the Company in their store unit and therefore is held to the highest standards of ethics, integrity and professionalism.

KEY RESPONSIBILITIES:

Profitability:

• Responsible for achieving all sales targets and meeting budget requirements.
• Reviews and acts upon all financial opportunities including expense management, margin enhancements and sales drivers
• Educates the staff on the financial realities of running a successful business
• Provides feedback and innovative ideas to the MSM on building a more profitable operation

Sales Culture and Promotions:

• Hires, trains and retains the highest quality team members who exhibit energy and enthusiasm
• Coaches to the Company selling skills model with the passion to drive real action
• Ensures all associates maximize the In-Home Design program, marketing initiatives, store promotions, and grass roots programs
• Present opportunities for grass roots marketing and community focused events that build sales and support our communities to the Market Manager
• Uses the Company metrics to coach the proper behaviors needed to be a world class selling organization

People Development:

• Keeps a detailed succession plan to ensure there is never a vacancy in any key position
• Utilizes Company resources to keep associates up to date on product knowledge, selling skills and operational efficiencies
• Treasures diversity and staffs to meet the demands of the community
• Works closely with the Regional Human Resource Managers to stay current with all HR training and legal requirements
• Leads all store activities with the highest ethical standards and demands the same from their teams
• Ensures associates are provided the necessary tools to perform job responsibilities
• Improve all store associates self-knowledge, effectiveness, and efficiency through weekly meetings with the emphasis on total customer satisfaction.
• Coach and counsel team based on results

Store Standards/ Operations:

• Follows the Company programs to keep a clean, well merchandised store
• Trains and follows up on the store teams on areas such as cycle counts, accounting procedures, RMS procedures and store line ups.
• Works with the Market Sales Manager to assist the merchandising team to execute all line up changes and sell thru strategies (clearance)
• Executes all tagging and sign programs 100% to the Company standard
• Ensure all associates accurately complete required paperwork, including order entry, delivery schedules, customer records, and deposit fees
• Submit required paperwork to Human Resources in a timely manner regarding employee changes, new hires, terminations, etc.

Customer Experience Excellence:

• Sets the highest standard for customer care
• Personally greets and welcomes guests into their store
• Ensures the Company plan or better on prospecting new customers
• Is innovative in finding ways to delight their guests
• Is intolerant of any lack of customer caring by the staff
• Other duties as assigned

MINIMUM JOB REQUIREMENTS:

• Bachelor degree in Business Administration or related study preferred; or equivalent experience.
• Three (3) to five (5) years’ experience managing a business unit, retail background preferred
• Experience managing in a Retail environment with a strong focus on sales
• Proficient in the use of Microsoft Office, including Word, Excel, and PowerPoint
• Thorough understanding of profit and loss, strongly preferred
• Strong business acumen
• Highly developed interpersonal and communication skills and experience in building effective and productive working relationships
• Proven analytical ability utilizing information technologies in managing the business to translate into strategic plans.
• Goal oriented – Energetically focuses efforts on meeting goals, mission or objective
• Proven history of managing a team, improving team’s performance and productivity
• Proven track record of customer service excellence
• Strong attention to detail
• Ability to work the schedule and hours dictated by business needs
• Ability to work evenings, weekends, and holidays as required

SUPERVISORY RESPONSIBILITIES: Responsible for leading a team of up to twenty (20) direct reports.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

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