RESPONSIBILITIES

• Fulfillment Operation:
• Lead all elements of the operation, including setting shift standards, labor planning, cross-departmental communication, training and operational efficiency targets
• Supports all safety programs and OSHA compliance to ensure a safe and secure work environment for all Thrivers
• Acts as the primary information source for the team, maintaining compliance and consistency to enhance team productivity, quality, safety and teamwork
• Drives the fulfillment operation strategy to ensure that Thrivers are actively engaged, motivated and talented
• Ensures team follows core performance standards and established processes in order to drive a consistent experience for the member
• Drives the planning and execution of fulfillment operation goals and company continuous improvement initiatives Sets and communicates goals related to outbound/inbound operations and member experience initiatives for supervisors

Developing and Retaining Talent:
• Drives the development of supervisors and Thrivers; Serves as the subject matter expert on the proper way to coach, counsel and develop fulfillment Thrivers
• Owns inbound/outbound operation productivity hours and other payroll functions to ensure Thrivers are productive and aligned with Thrive Market values
• Consistently coaches and develops supervisors to enhance member experience and fulfillment operations
• Sources and screens talent and proactively partners with the People Operations team to deliver a consistent and effective hiring process

Business Performance:
• Proactively partners with supervisors to review and analyze fulfillment operation reports and quickly identify and prioritize areas of opportunity to determine the root cause of the opportunity, and provide coaching to supervisors in setting direction to achieve all performance standards
• Sets clear expectations and goals for self and team; inspires personal accountability for demonstrating behaviors that support Thrive Market brand promise and mission; role models strong performance for the team.

Performance Standards:
• Consistently meets established performance standards for the role, including (but not limited to) fulfillment operation, member experience, team productivity, continuous improvement, and safety
• Establish and maintain effective operational and safety standards, protocols, internal controls and compliance with both regulatory and company standards

QUALIFICATIONS

• 10-15+ years of experience in leading large cross functional leadership teams in e-commerce fulfillment, sortation, manufacturing or distribution/warehousing operations
• Leadership experience to build and maintain a High Performing team including the proven ability to lead others through influence and direct authority
• Able to plan, organize and execute the startup of the fulfillment operation, including the management of multiple projects with competing demands and deadlines
• Exemplify teamwork, interacting with employees of all levels of the organization
• Have the ability to plan and coordinate the startup
• Has great attention to detail
• Exemplify teamwork, interacting with employees of all levels of the organization
• Excellent written and verbal communication skills required
• Exceptional customer service skills required
• Ability plan and project budget
• Be able to bring team together to accomplish goals
• Have the ability to set goals and direction for the facility
• General FC knowledge to include: Site operations including physical goods receiving, picking / packing, inventory control and overall throughput in a high velocity direct-to-consumer fulfillment operations environment, maintenance, engineering, HR and People Operations, people leadership skills, custodial, recycle / zero waste, safety and workers compensation
• Ability to walk/stand for extended periods of time in warehouse setting
• Must be willing to be on-call at all times
• Excellent written and verbal communication skills required
• Exceptional member customer service skills required
• Must be self-directed and self-motivated with desire to understand and learn all facets of the job
• Open to change and ability to help us design the role for the future

BELONG TO A BETTER COMPANY

• Comprehensive health benefits (medical, dental, vision, life, and disability)
• Competitive salary (DOE) + equity
• 401k plan
• Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
• Free Thrive Market membership and discount on private label products
• Casual atmosphere and great people to work with

We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.

Feeling intimidated or hesitant about applying because you don’t meet every requirement? Studies prove that women and people of color are less likely to apply for jobs if they do not meet every single qualification. At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we sincerely encourage you to apply anyways! As the great Los Angeles King Wayne Gretzky said, “You miss 100% of the shots you don’t take.” Take the shot!

Thrive Market is an EOE/Veterans/Disabled/LGBTQ employer

At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree!

If you need assistance or accommodation due to a disability, please email us at eoe@thrivemarket.com and we’ll be happy to assist you.

Ensure your Thrive Market job offer is legitimate and don't fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @thrivemarket.com email address. For added security, where possible, apply through our company website at www.thrivemarket.com.

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