Job description

Position Summary: This position shall strive to provide excellent service to all guests. The incumbent will be responsible to assist in providing leadership, guidance and support to the front desk team in the areas of guest service, training, scheduling and performance management for the overall success of the day-to-day operations. Provides the 1stpoint of contact for guest and is responsible creating an excellent, memorable first impression.

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Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ensure all front office members deliver the brand promise and provide exceptional guest service.

2. Assist in greeting and checking-in/out guests as needed.

3. Ensure front office staff is familiar with hotel products and services.

4. Regularly review service scores to identify areas that need improvement and respond to guest issues in a timely manner.

5. Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.

6. Responsible for the hiring, training, coaching and discipline of the front office team.

7. Ensure weekly schedules reflect business needs and are adjusted accordingly.

8. Responsible for accurate payroll of front office department.

9. Ensure front office team members are in proper uniform and adhere to the Company’s grooming standards.

10. Ensure all brand standard training for the front office team is completed within the required time frame as dictated by the Brand.

11. Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate reporting of financial information.

12. Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance. Work with Housekeeping to ensure each room is prepared with appropriate amenities.

13. Work with Housekeeping and Engineering to block rooms as necessary for maintenance.

14. Adhere to hotel grooming and uniform standards.

15. Perform any additional tasks requested by management.

Hilton experience preferred

Job Type: Full-time

Pay: $55,000.00 - $55,001.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Sarasota, FL 34236: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience (Preferred)

Work Location: One location

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