Job description
Job Summary:
The Front Office Coordinator is responsible for coordinating a variety of clerical duties necessary to the daily operation of the practice or department. These duties include, but are not limited to the scheduling of appointments/procedures, patient registration, patient check-out, medical records, charge entry/billing, referrals, precertification, and financial counseling. The Front Office Coordinator is knowledgeable in each of these areas, filling in as needed, training new staff, leading process improvement initiatives, addressing problems and questions with patients, serving as a liaison between front and back office operations, and assisting the office manager with personnel related matters such as annual performance reviews, performance issues, and hiring decisions.
Education:
1. High school diploma or GED
Experience:
2. One year of previous experience in the medical field.
3. Basic knowledge of the use and operation of general office equipment (computer, phone, copier, fax).
4. Working with the public in a courteous and professional manner.
Skills:
5. Ability to maintain a positive attitude and provide great customer service under stressful situations.
6. Ability to communicate in a clear, concise, and pleasant manner in both verbal and written form.
7. Ability to multi-task.
8. Ability to adapt quickly to change.
9. Ability to work both independently and with co-workers.
10. Ability to use and manage time efficiently.
11. Ability to follow the direction of supervisory personnel.
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