Job description

ABOUT DNA FOOTWEAR

DNA Footwear is a leading shopping destination for what’s hot and what’s next in the world of footwear, offering men, women, and children the best selection possible. Working with more than 30 domestic and international brands, DNA Footwear has a well-established presence in Brooklyn with its 4 retail stores, in addition to its international online shopping site.

JOB SUMMARY

DNA Footwear is seeking an action-oriented, motivated individual who has a passion for customer satisfaction, and experience working in the retail/fashion industry. Successful candidates will be responsible for completing the day-to-day customer service operations and receive, investigate, and respond to complex situations. The ideal candidate will excel in a fast-paced, multitasked, dynamic team environment and be available for a 5 day work week between Monday – Friday. The Candidate will also help within the Digital Marketing team to brainstorm and give opinions concerning email blasts, social posts, and content creation.

RESPONSIBILITIES
Day-to-day

• Reply to pre-order questions about fit, fashion trends/style, product availability, and promotions via phone, and email. Provide guidance through the online ordering process
• Address and resolve post-order questions regarding shipping, billing, and delivery
• Utilize a variety of software programs to resolve customer inquiries
• Assist with the processing of returns and exchanges
• Work with external shipping contractors to assist customers with both domestic and international issues (UPS, USPS, DHL)

SKILLS

• Experience in Customer Service within fashion retail, and/or e-commerce environments
• Experience with Amazon Marketplace is preferred
• Basic experience with Microsoft Office (Word/Excel) and using the internet
• High school diploma required, college degree preferred
• Exceptional communication skills, including the ability to clearly and concisely communicate in writing and speech, as well as listen to and interpret customer needs
• Excellent time-management, organizational, and prioritization skills
• Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service

Job Type: Part-time

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Brooklyn, NY 11232: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: One location

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